Customer Ratings & Reviews

I bought the warranty for my Samsung washer and dryer which was $125 each. A little over a year later my washer stopped working. Thank god I bought the warranty I thought. Well, after calling geek squad they set me up with an independent contractor to fix it. With them , they have these windows of time they can come to my house. They originally told me Monday. 5 days after I called. I took a vacation day. The company contacted me and said they can’t make it that day. I wasted a vacation day. They wanted me to take work off for their appointment because they can’t be sure when they can get there. I’ve now been referred to another independent contractor trying to set up a time. They don’t tell you when you purchase the warranty that it won’t work out if you have a job. Never again.

I have not needed to use this yet but the warranties have come in very handy a few times in my life. Especially with the DVD drives for computers.

Always purchase a extended warranty with a new washing machine!

Haven't had to use it yet, but have had it on other products and wouldn't have needed to purchase new equipment if I had used it on old purchase.

Ordered a new Samsung 7.5 Cu. Ft. Smart Gas Dryer Model# DVG50BG83000VA3 and had it delivered on 4/12/2025. It is now 5/12/2025 and the machine is broken. They either need to replace a belt or the motor. Best Buy only provides 15 days to replace or return so they will do nothing to help me with this issue. I am now dealing with Samsung. They have scheduled an appointment to repaid my 30 day old machine for one week later. The machine looks beautiful.....but if I am unable to use it a month later.... What will happen a year from now.

The dryer stopped working after 4 years. The burning smell was noticed when we turned it on. Call for service and was told the 3-year warranty starts the same day as the manufacturer warranty because they are not allowed to service appliance during the 1-year of manufacture's warranty. When I purchased the additional warranty, I was told the service warranty started after the manufacturing warranty. I was sold a 2-year warranty, which was advertised as a 3-year warranty. There is no way I would have bought this warrant. I paid for the manufacturer warranty and the Geek Squad warranty for the 1st year.

Thanks the agent mounted on the front wall and it looks

Used the geek squad extended warranty, great service.

Excellent plan. Installed professionally and timely.

Love my extended warranty. What a peace of mind. Best Buy is there when you need them. Keep up with great customer service.

So the 2nd crew in nearly 2 week saga left refusing to install my new LG Washer /Dryer. The "geek" squad is really incompetent freelancers, disheveled, unmarked graffiti bobtail, for 2nd time, never even took my old machines out. Last week they said i needed a longer hose hookup than geek provided, (erroneous, didn't i learned) i dashed a block away returned with my own hoses, as they drove away. Today a different 2 person crew said adjacent sliding doors needed to be removed, i removed them in under 5 minutes, guy said he was coming back with his pal to remove the old machines, but he lied, drove away. Best Buy apologizes but i have no faith on 3rd visit these clowns would do any better. Very clearly Best Buy pays them whether they successfully install or not, they act like men who get paid anyway. Always bad for the consumer. I bought 2 of the most expensive items in the store, they treated me like dirt, how sad. Ill get the bearing replaced in the 20 year old one, pity all around. Best Buy, fix this, you've lost an old time customer.

I usually don't buy the warranties, but reasonable price for 5 years of protection.

I bought the trace930 from bestbuy and absolutely love it....the salesman was very helpful in making my choice

The warranty worked but it took a little while to find a service person, but it got fixed. Now 2nd time calling warranty for this machine. Hopefully won't take long to find a service person, but worth the money on warranty.

Dryer doesn't dry as good as it should. My vent runs straight up through the roof and is clean.

purchased a washer and dryer, along with delivery and installation services, only to be informed on the scheduled delivery day that the necessary documentation wasn’t processed correctly. As a result, the delivery couldn’t proceed as planned. When I was forced to reschedule online, I was charged again and given a new delivery date that is 11 days later than the original one. We specifically purchased these appliances because we recently moved into a rental that doesn’t include a washer and dryer. This delay has forced my family and me to make multiple trips to the laundromat, costing way more than what inlaid for delivery all due to Best Buy’s negligence. Once we finally receive the appliances, I will never do business with this company again.

I purchased this item on tax free weekend and set a delivery date between 12noon to 6pm 3 3 days was the earliest they can do, witch is fine. The day of i get a call from the driver at 10:45am explaining gow they have been aitting in my drive way, and my response was nobody had called me ahead of time for a early delivery. I got no 15 min warning or anything, so i told the driver i would be there in 40 mins, thats how far i work away from home. The driver did not like that gave me a big attitude and told me i was the last stop for him in that town, and so i explained how a heads up phone call should have been made prior to arrival and maybe he wouldn't have waited so long or deliver the item during the expect time window 12noon to 6pm. The driver took off and now i have to wait another whole week to get my washer machine or pick it up myself. I was given a gift card for my troubles that doesnt cover a 20 dollar uhual rental that charges .79 cents a mile, if you are going to get gome delivery you run on ther time not your own or what was scheduled take the whole day off unfortunately.

I have had the Geek Squad for various products over the years and fully expect this time will be as good as ever

assuming its like their other plans it should be good. just got product, no issues, havent needed to use yet.

My experience with geek squad customer support was great, I had a date and time scheduled for my repair within minutes. When it was time to confirm with the repair technician I was told the time wasn't as agreed and when tried to reschedule I was told there wasn't any other time frame and I cant choose or repair technician for my area. I would be nice to have more than one option for repair technicians, such an inconvenience.