Customer Ratings & Reviews

I would give Best Buys Extended Warranties less than 1 star. We've had the same issue with more than one warrant over several years time so it wasn't an isolated incident. They use sub-par contractors, they can't diagnose and fix, last washer repair we went thru 3 tech calls (had to miss work for their 8-5 appt windows) canceled appts day of, showing up with broken parts etc until we finally had to pay out of pocket and get our own repair done (which by the way was diagnosed and repaired in one appt, took less than 2 hours) will never shop here again and their warranties are worthless.

My washing machine has been leaking. the first time I called, the CSR sent me a tray to go in the washing machine; that did not fix my problem. The second time a technician came and replaced a part he said was leaking; that was not the solution. My washing machine is leaking down the front and under the bottom. I need a solution.

Worst delivery service ever, I know they hire third party companies to do delivery and installation but this is the second time they give an excuse of why they can’t install. The last time they promised to come back because it was after 10pm and had more deliveries that night. So I’m going to have to take a third day off of work to get everything installed and placed where it should be.

Have issue with dryer. Control board is going bad. BestBuy says they can't get part, back ordered with no ETA. Says dryer is not repairable. I contacted the manufacturer (Maytag), part is available and in stock. Bestbuy now says they can't purchase from manufacturer and want me to pay for part and repair then submit for reimbursement. That is not what I purchased the 5 year plan for

My experience with not in store Geek Squad was Horrible. I spent over an hour with a Tech gal (not in store) she was trying to get my Adobe program to work. It's been fine for years, all of a sudden it disappeared from my computer. She eventually quit and ended the chat session without an explanation. I took my laptop to an in store tech, in 10 seconds he told me what the problem was. Adobe Acrobat no longer works with Windows 7, end of story in 15 seconds. Thank you in person Tech.

Never again will I buy the geek squad warranty. They are out sourcing to a company called A&E factory Service, this company is horrible. A&E has told me that I have to take my washer and dryer apart because they are stacked and they (A&E) dont have an extra technician. They also brought the wrong parts the first time they came out. Geek Squad STOP out sourcing your calls to another country

love the washer but the dryer takes all fay to do drying. I dont do large loads and I have to redry things 2-3 times before they are fully dry. makes doing laundry even worse.

Garbage -- they will redirect you to the manufacturer warranty instead of handling it themselves, even when the manufacturer says the problem was with the install performed by geek squad. You'll probably end up paying out of pocket

It has been almost a month, and I am still waiting for my LG washer to be repaired. In the last home appointment, the service guy forgot to bring help, and the dryer-washer tower was too heavy for him to move and repair. This is the same guy who did the in-home inspection earlier. One would hope that they note all the requirements. Then they scheduled the next appointment 10 days later. I am now worried about the other stuff I purchased from Best Buy, given the quality of this service ...

I BOUGHT THIS DRYER BY LG ON RECOMENDATION FROM A STORE AGENT IN SEPT 2019. IT HAS NEVER DRIED CLOTHES WELL. I'VE TRIED EVERYTHING AND HAVE TO SPLIT LOADS OR KEEP PUTTING THEM BACK THRU AND I'M USING MORE ELECTRICITY SO I CALLED LG BUT THEY WERE NO HELP AT ALL AND SINCE I BOUGHT THRU BEST BUY, I TRIED CALLING THEM BUT PHONE WAIT WAS OVER AN HOUR AND THEIR CHAT WASN'T AVAILABLE. THE STORE IN SPRING HILL DOESN'T HAVE A PHONE, THEY CLAIM, SO I USED THE 888# DISGUSTED WITH THE STORE AND THE DRYER!!

Highly disappointing. I purchased this dry in November of 2019. I've had the main board replaced twice ($439, thank you very much) without resolution to the problem. The dryer needs to be unplugged after each cycle in order to prepare for the next. If not, it powers on by itself with no ability to select a setting for the next load. It's a good thing that my electrical outlet is within reach or the thing would be totally unusable. My LG authorized repairman is at a loss Furthermore, it overheats with large, heavy loads (like towels) causing me to divide the load, unplug, wait for cool down, before I plug in to restart. I'm extremely frustrated.

I have to buy a new washer after 2 years. It started to trip ANY GFI outlet. I've plugged it into different GFI circuits and they all trip. It even trips an In-Line GFCI extension cable plugged into a regular outlet. The only way to run the washer now is to plug into a regular outlet with no GFCI, but seems like something is wrong so I am replacing it due to safety concerns.

The washer filled up with water on its own randomly. It wasn’t even on! There was no laundry in the wash. We hadn’t used it for 4 days. We opened the washer door and 4-5 gallons of water poured out onto my brand new laminate floors. Water damage everywhere! Had to remove baseboard and flooring ! Nightmare !!! Waiting for Best Buy to come see what’s wrong with the unit.

i am getting SO tired of Geek squad.......really crappy service. It took me 5 sessions for someone to just fix a small problem with my computer, the last one that went in totally erased my access to google chrome , I had to call back and get someone to reinstall EVERYTHING. NOW I had an appointment that I scheduled THREE WEEKS AGO and he never showed!!!!!!!!!!!!

Best Buy's Geek Squad is terrible. I had a 6-hour delivery window and waited all day for them to show up. When they finally arrived, they told me that they didn't have the equipment they needed to bring my washer and dryer upstairs and that I would need to reschedule the delivery. I was told someone would call me within 5 minutes to reschedule, but after an hour no one called, so I called Geek Squad myself, and they told me they could not even put me on the delivery schedule until the next day, and someone would call me in the morning. TERRIBLE SERVICE.

This washer only came with a year warranty but stopped spinning at a year and nine months. I paid $125 to find out that the motor blew because some part fell into the belt and jammed it. Repairing the motor costs more than the machine did to begin with so buy the extended warranty if you’re going to chance it with this machine.

Terrible. My fridge is just over 3 years old and the sealed system is broken. Its been almost 2 months and the company Best Buy sent out rescheduled twice, I'm pretty sure they forgot to order the important part for repair and only sent it when I called Bestbuy about it. My fridge is still broken and is now on the verge of completely dying

Inept. Incapable. Unreliable. Not helpful. Hard to reach. Uncaring. With literally no explanation or apology have cancelled my appliance delivery last minute after confirming delivery 4 times and counting. Really expected a lot better service after choosing to invest thousands of dollars in appliances with Best Buy. Extremely unprofessional.

Called Best Buy (or Geek Squad) to ask how the installation process happens and if it is performed by a licensed professional. The customer representative said "yes", then I asked what does (non-regulated) mean, and he said: "Well, I don't know how it is in America, I'm in Panama City, probably this is a type of gas. We have in Panama regulated and non-regulated gas". Last time I heard about Panama was when Putin's 2 billion dollars were found in Panama offshore.

Serious having the worst customer experience ever. No-show for install appointments that Best Buy verified twice! Can never speak to a manager. I have washer and dryers that need to be installed that I paid for the install and removal of old units and Best Buy has no-showed twice!!!!!!!!