Customer Ratings & Reviews

Glad we got this because when we picked up the washer and dryer we didn’t have our house yet so by the time we got our house and started setting them up the washer didn’t work. Had to return it to the store and come back within a week to get a new one. Had to pay some money for whatever reason it was for how long we had the washer. Might have been $25. But glad we got this because we would have had to buy another washer…

Very professional workers , Helpful with loading merchandise and answering questions

Never had to use them yet, but gives one a form of comfort knowing one has help if needed!

I ALWAYS get extended warranties on my expensive items, and the Geek Squad protection has always been great. For two expensive items in the past that had issues, simply going into the store and getting a replacement was a breeze. Given that so many items are no long built to last, it seems inevitable that something will go wrong with an item just past its warranty window. It's a little extra cost, but it beats having a brick.

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

Great experience and fast results in fixing our issue

I purchased the protection plan on an open box item, and even after purchasing the protection plan, my total still came out to less than the original price of the item I bought. Definitely worth it to have protection and peace of mind.

I like that this isnt too fancy, i just need a machine to wash clothes, plain and simple. It’s easy to use, very big and does its job. Sure, it is quite loud as some other reviews have pointed out, but with the laundry room door shut, i cannot hear it from 30 ft away while watching tv in the living room.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!

The Geek Squad team members my family and I have worked with are professional and friendly. We find them to be knowledgeable of their job and committed to solving problems and providing overall quality service. I would recommend Geek Squad services without any hesitation.

Agents installed everything did good job kind and professional

Delivery an installation of both washer and dryer with conversion to propane done with care

They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

One of my TV’s went out. The geek squad tech came to my house and pinpointed what was wrong. A piece needed to be replaced. He ordered the piece and had it sent to me house, and scheduled a time to come back to put it in the tv.. the tv was as good as new.

Bought a washing machine that was seemed internally unbalanced and hitting the back wall and water lines excessively, as well as moving across the floor on a spin cycle even with one dampened towel. Geek squad came and re leveled my machine and was able to observe the machine's unusual behaviors. I was able to get a different machine as i was within the return period. Thank you.

Couldn’t be happier with my LG washing machine. It does a great job cleaning, using as little water as possible. There are many washing options to choose. It is very attractive, holds lots of items, and even sings a sweet little tune when washing cycle ends. Very well made, user friendly machine. Highly recommend.

Excellent service. Delivery was easy and on time. Very professional service.

Great service to have. We always get this for the major appliances. When needed it’s great