Customer Ratings & Reviews

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

Very quiet operations and they wash and dry perfectly every time. The repository for the detergent and softener is a big convenience.

The Beat Buy sales team took the time to throughly review the extended warranties.

Agents were very helpful and respectful with replacing the damaged item

This is on a washer. Haven't used yet. In all honesty I hope don't need it. I would get on washers, maybe not on dryers. Never know the way things are made

Just do it! In todays age. They dont make stuff like they use to. Invest in your home, it was a good choice. Easy to schedule repairs, quick to repair, no hassle or extra.

Not sure - haven't used this yet but got in just in case

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.

Agents arrived on time, quickly installed the washer, and ran the quick cycle to ensure it worked properly. They were extremely professional and left the laundry room very clean. I highly recommend the Geek squad for any type of installation.

Installed my appliances quickly and timely. Arrived within a good time frame.

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

I only buy from best buy because of the amazing warranty. You should too.

The team who installed my washer was AWESOME!!! They worked quickly and efficiently, didn't scratch anything, were very friendly, and gave me great tips to get started. They did not have much room to work in, but they got it all perfect!

They came to my home ordered parts they needed didn't completely fix first time ordered more part installed them and stove is fixed and working as it should. My only thing I think they can do better is less time to show up after u call to scedual I called they came 4 days later then needed part had to get part so 4 days later came back needed more parts so had to date another 4 days but they were polite and explain a lot as they were doing it they also cleaned up after they were done with work

Excellent washer and dryer set. Washer gets rid of the stains and clothes smells fresh after every wash. Dryer fully drys clothing very efficient units.

With the sophisticated computer components in today's tvs and appliances, I feel better knowing I can rely on Best Buy's Geek Squad should something go wrong or if I cannot figure how to use something. They never laugh at my questions, no matter how ridiculous they may seem

I always purchase warranty through best buy, they come out, fix if needed. Easy to talk to over phone and great repair people.

Quick and easy fast assistance very friendly and helpful

bought on sale but not happy with quality and specially installation team

Wonderful technicians, knowledgeable in servicing the appliance that was under warranty. Every time I called customer service by phone the agents on the other line were super helpful and quick in helping me to take care of the issue or answer any questions I had.