Customer Ratings & Reviews

This protection plan makes buying an expensive purchase pain free and best buy knows this.

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

Anytime I buy a product always get the warranty and it seems to work out perfect

I have bad luck with washers. They always break down. Purchased a GE washer used once then the circuit board fried. Purchased a Maytag Cabrio it leaked after a year or two geek squad took care of it. It screwed up again and it wasn't repairable was refunded some money. Purchased a Samsung washer , then it was recalled due to it exploding Samsung issued a partial refund and I cancelled the warranty with a partial refund. Purchased another Samsung washer with Geek Squad protection...yup!

I haven't needed to use it. I bought it because it sounded different than other warranties (inclusive and easy to execute if needed).

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

CHAT AGENT UNDERSTOOD MY REQUEST IMMEDIATELY AND WAS ABLE TO PROMPTLY ADVISE AND SETTLE MY ISSUE.

Bought this dryer from Best Buy and it works great. Really dries clothes quickly and at a good price.

The only thing you can say about having extra protection and coverage shall a problem arise is, whew! One less thing to worry about. Proper planning because its necessary for me and my household.

Bad quality washer machine worked for 5 months then it broke down. Contacted whirlpool and the next available repair was 3 weeks later then send a 3 Rd party repair company to take a look at it and still waiting on parts for another month?? No parts available?? Whirlpool is made in USA?? The main reason to buy whirlpool was for parts availability since it’s made in USA?????

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.

Work great! Very happy after a few weeks of purchase

These machines are awesome for pet owners. They really do help manage the pet hair and offer great suggestions to assist with doing so. I love the color (matte black) and will definitely recommend these to all of my friends.

We had great service from our technician. We only had to wait a day for service. Once he ruled everything out and the washer was still making the noise we received a new washer comparable to what we had before with a small fee of about 50 dollars good protection!

I purchased this fridge with suspicious thought.It was worthy and very good quality.I organize my cakes of my own bakery. It’s so good and not to big to keep your space clean

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

Do not ever buy an appliance without having Geek Squad on it. They replaced the machines with no questions asked because it was broken and did not have parts or the machine. Worth every penny exponentially.

Bought this plan for my washer. Five months after buying the washer and this plan, my washer had a leak. It was a disconnected tubing and was fixed quickly for free (would cost over $200). Yeah it would be still under the manufacturer's warranty but from what I have read it could be a headache to get help from them.

100000% worth the purchase. They delivered and set up eveything quickly. They ran test cycles to ensure everything was installed and operating properly. Everyone was super polite and friendly.