Customer Ratings & Reviews

I never hesitate to reach out to these guys. They are absoltely great. Always very kind and really wanting to help. Very smart folks. Glad to have them!

I always buy the extended service in my appliances and it is well worth it. You can’t beat the price and I like how geek squad offers five year warranties.

I love best buy been with them for years with my applying

Excellent excellent excellent customer service! Love it ❤️

Hopefully I never need this product, however for the length of the warranty and the price... that's what pushed me over the edge to purchase from Best Buy

I hope i never need to use the service but am glad its there if i do.

I have not had to use this for my washer yet, but bought for a peace of mind as i always do for appliances from Best Buy. It is a great investment.

I haven’t had to use it yet on the new washer, but hopefully I don’t need to

The ability to customize my setting which includes steam cycles on the washer and dryer is a game changer! This is honestly the best washer dryer set Ive ever owned.

Great, fast and fixed issue. Tech was quick to fix issue

This is one purchase that I hope we will never need, but it is reassuring to know that, should the washer ever break down during our first 5 years of ownership, we are fully covered.

Not sure if I should be writing this review, since I haven't needed to use the warranty and hopefully never will. However, in my past experiences, there is a company that is as easy to deal with when it comes to warranties. So much so, that this is one of the few company's that I almost always purchase the warranty.

The squad was very polite and went out of their way to make sure I was satisfied after an order mixup in the store. Great guys.

Buying the 5 year extended warranty is a no brainer. I always get it with all my appliances purchases.

First experience was my installation of my Sony 4K Smart TV. They removed my old tv and brought in the new one. Then the Geek Squad came in and did all the hook-up, showed me how to use it, and answered any questions I had. Was just a great experience, I went back to Best Buy to buy new washer and dryer. Installation team there was great. The Geek Squad is a super addition to Best Buy's team!

I would suggest that you review the Mfr service warranty VS BestBuy warranty, NEW Parts VS NEW or Used Parts. Like many customers I purchased my Washer and Dryer and Service Contract all together and opened a BestBuy Card for the BestBuy Points. You have a certain time to cancel the service contract without penalty as per your State Law on service contracts.

Agent on phone, ordered the wrong parts. Waited 3 weeks for the parts, but 1st Repairman couldn't fix my range because the parts were wrong He ordered more parts & i waited another 3 weeks, but they weren't the right parts so 2nd Repairman ( who was good) couldn't fix it, but he did order the correct parts. He expedited the 3 week wait, so i could get the range fixed in 1 week& the good Repairman fixed it. It took 7 weeks for Geek Squad to do their job.

We purchase one with everything we buy. It has come in hand numerous times and pays itself off.

Too early to know how good this plan is, so giving only 4 stars for now. Geek Squad has always been a great value for my laptops, printers, desktops and other devices, so I expect the plan on the dryer will be the same. The dryer was a gift to my daughter and son-in-law and I bought the protection to make it less of a hassle if service is needed, since their work and travel schedules leave little time to search for appliance service providers.

Do not ever buy an appliance without the BestBuy warranties. I can't begin to count how many times we have successfully used the warranties for everything from game consoles, appliances, computers and more. The cost for four or five years is less than a single repair. Furthermore, BestBuy repairs are completed relatively quickly. Home repair appointments are timely, as well.