Customer Ratings & Reviews

The agent was very respectful and helpful. Knew exactly what was wrong with my washer.

I need a washer and dryer in my business. Since they are in a commercial setting the manufacturer warranty is void. Fortunately Best Buy protection plans cover washers and dryers no matter where they are installed.

I think it’s always a bonus when you add geek squad service you never know if you will need it so add this protection

5 year Geek Squad protection - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. Got if for a washer / dryer set. A very good value even if I didn't get it on sale. Recommended.

I'm glad I got the warranty. I'll update my review if I run into any problems, but so far, so good!

I havent had to use this for my washer yet but i have used it in the past for televisions and they were great!

This is necessary with new appliances. My Samsung washer sounded like a freight train after 2 years. Cost of parts more than the washer. Received a new washer. I have the 5 year warranty, without it I would have been very PO’d and out of luck

Perfectly amazing! Love the Samsung washer and all its capabilities.

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

The workers were efficient installing my washer and so far this has been an excellent product. I purchased the 5 year protection to cover any possible problems. My experience with Geek Squad at my church's office computers has been excellent.

I love the fact that I don’t have to worry about anything with this and if or when it breaks they replace it

My previous washer lasted 4 years. I thought it would last 7. Getting a warranty for 5 years works for me in that if it doesn’t last as long as my previous one, I get a new one.

Great washer but such a shame I lost it 2 months after I bought it I got harassed out of my apartment and lost everything I owed

It was a great buy. Installation included. When it comes to appliance I choose Best Buy.

This was one of the best purchases I've ever made I love it!!!!! If I had to choose again, I would definitely choose best buy for my future purchases for appliances.

Installation went smooth. Technicians arrived as scheduled, were cautious with installation and efficient.

It better be good for a repairs. I didnt buy it for anything but that

I had a bad experience shopping for home appliances before.I bought this service on a different matter and got very good results, so I bought this service again as insurance this time.

This is a great peace of mind. Always get the extra insurance.

This 5-year protection for my Maytag washer machine has come in handy. Peace of mind to say the least is the best peace of mind money can buy.