Customer Ratings & Reviews

I've been very happy with my geek squad purchase on my items so far so good

I am generally very cautious about extended warranties. With the new high tech washers and dryers this just plain makes sense to protect your investment. We looked at S**** for the same items, but their warranty was much more expensive without any benefit in coverage. Saved a lot going with BB and their warranty

Bought this protection for piece of mind but probably won't have to use it. The appliance's I buy at best buy always seem to be reliable and at a competitive price. Service and delivery has always been prompt and courteous.

This washer cleans very well and the basket is a nice size to handle heavy work clothes and get them clean.

Awesome warranty for the washing machine. Great value.

always gets service for new appliances. great service and nice outcomes. they know what is exactly going on and just worked timely manner. communication was great. I didn't read instructions but works great.

Geek Squad has always fixed or repaired any claim I have filed. Great value.

The agents worked hard to do everything that I asked them to do and they worked with my schedule. They were kind a courteous to me and my family. It was a great help to have them here when everything was being set up, and it is a great to know that they will be with me for the next four years.

An extended warranty for a major appliance is an absolute necessity. Best Buy’s 5-Year Geek Squad Ptotection Plan is worth the additional cost since replacing appliances can be quite expensive.

Purchased extended warranty because after manufacturers warranty expires, it can be very expensive to repair any parts. So at least for 5 yrs I feel I have some peace of mind

5 year piece of mind at a reasonable price, I only buy plans for major appliances

Great customer service, always very helpful with any issues I might have.

Hopefully it will work and fix things if I am ever in needs. Just a precaution

This is great to have if you have issues with your appliances. This is not the 1st time I’ve purchased protection. You call if there’s a problem, they send someone out to fix or replace the item.

My favorite part is the 5 year geek squad warranty, never had to use but I see them moving around the city .

Haven’t had to use it yet, but nice to k ow that I have protection- especially living in the country and knowing someone will come to us!

I got the 5 year protection plan for my washing machine.its a great price $139.00, seeing that the other washer from another company was charging me $5.95 monthly == $357.00 for 5 years

I have been using these for over two years. I haven't had any issues. Washer is great and dryer drys. They were delivered and installed perfectly. I like that these are top loaders so no worry of mildew or leaks like front loaders.

Really happy with the service Very efficient .highly recommended

If I could rate this 0 star I would. If you want to save yourself the hassle don't bother purchasing their protection plan. I have purchased all my appliances from them because they had the best deals. BUT when it comes to getting geek squad to do their job it is the worse experience ever! I started to have issues with my washer a week ago, I have the 5-year protection plan with geek squad so I called to set up an appointment that same day this so call " servicer" called to ask what was wrong with my washer I told him what was wrong and he said they will go ahead and order the part and be here Saturday (8-12). Saturday gets here and its 3 pm no one called no showed up. I called the "servicer" who rudely says the part has not arrived yet and can't do anything about it until the part is delivered I start to ask why didn't anyone say anything or even call to let me know they weren't going to show up, he interrupted me and says he didn't know how long it will take Ill have to call them and find out he can't do anything about it. I called the geek squad and they said the part can take up to 30 days to arrive!! They FAILED to say that when purchasing the protection plan. It is worthless! I end up buying another washer because I can not wait on them to fix it. It can take up to a month! Seriously! I have a washer in my home for a reason and I purchased their protection plan for a reason as well. I did not expect them to turn around and say it may take up to 30 days, and that only for the part to be delivered, then I'll have to wait to make another appointment with them to come to fix it. All this is ridiculous and very inconvenient definitely not worth the money at all! I hope corporate sees the worthless products and services they have and do something about it. They lost a customer with me and I will make sure I share my experience with EVERYONE I know!!