Customer Ratings & Reviews

These people are super knowledgeable and helpful. No complaints from me. the geek squad is awesome!

The delivery personal, were polite ,careful with my washer, and place it where told. Awesome job.

We have been members of Geek Squad for several years and couldn't be happier with their service and how nice everyone is. Very helpful, kind and knowledgeable.

I got the extended warranty because it was cheaper then the Nicor home Solution package I have. This way I’m working with the point of sale only. I’m going to ask about getting dryer coverage for my older machine. So far so good

Geek squad warranty service is a great deal. You can count on large ticket items breaking down from normal use. Having the warranty is needed to give you piece of mind when the time comes for repair service. I challenge you to try and ask the manufacturer for assistance and they will not be helpful. Go geek squad!

Though I have not used the warranty for the purchase. I would say the warranty is an excellant product with no fine print issues and rejection. I was recommended to take it since it is no hassle warranty.

In and out very fast and professional.installed my washer fast.

You pay for what you get.....I had no issues purchasing a 5 year Standard Geek Squad Protection Plan. Things happen and I have the assurance that the Geek Squad will be available for any future issues I possibly have in the future.

Fantastic service by the geek squad, they never stop amazing me. Extremely knowledgeable in the field that they work in. The set up of the new appliances went very smooth and fast. I know who I’m getting for my next TV set up.

So helpful, kind, and humble. they did there job explained there services, so that we had an understanding the functions of our machines

They came out and checked my washer and decided i should just get a new one. It was Replaced within a week and i couldnt be happier with the service i received.

Excellent capacity and very versatile. Cleans efficiently and has many cleaning capabilities.

When I purchased my appliances I was told that I had two weeks after the delivery date to purchase the protection plan. I went into the store to make the purchase and I was told by the CSR that it wasn't possible because two had past from the date of purchase. She then asked the Department Manager what could be done, he told her to give me an 800 number and they could help me. Once she ran the info again, she was able to complete the transaction. Then stated to me, "I knew you were telling the truth. But my computer isn't acting right!" On another note, I love my new washer and dryer! The young lady that assisted me with the initial purchase was great, but the second lady that I purchased the protection plan from was definitely not my favorite.

I have not had the need to use the protection plan. I am hoping not to ever use it. Some may feel that is a waste but I consider it an investment to ensure my products are protected with little to no disruption to my life.

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

I always purchase the extended warranty. I've had to only use the ones prior very few times but the times that I did use it they always came thru.

It's great to have this protection incase you need it for any reason, Geek Squad will come and take care of the problem.

I love this washer Best washer I have ever had. Easy to use

Works amazing. Very little vibration from units and look amazing as apair

Great machine! Love that it was so easy to pick out and staff was great