Customer Ratings & Reviews

Our salesperson recommended this to us. We asked her about all different scenarios and contingencies and we figured that this plan will serve the purpose of warranty and I liked the fact that I don't have to pay visitation fee from the geek squad. We got this for our fridge, washer and dryer.

Had a couple scratches on washer we called and were immediately taken care of. Great service

Always get the extended warranty because manufacturers usually don't cover what ends up happening.

After reading everything that is covered under this plan, I am sooooo glad I purchased it. Hoping that I will never have to use this warranty, but happy to have it, just in case.

Essential to make sure that your appliance keeps working at its best, even if it breaks down.

I’ve been told I’m insurance poor, however the peace of mind is well worth it.

Although, I am a Best Buy member, I choose the five year warranty because of peace of mind, and no charge to show up!

We had the Geek Squad deliver and install our new washer and dryer. They were excellent! They explained to my husband how to remotely start the washer and dryer and explained how the washer and dryer worked.

The Geek Squad Service plan was a great purchase to get for my stack washer and dryer. It covered my warranty on my new machine. I also renewed it to my new washing machine and dryer again.

Washer works perfect. I regret not buying the dryer. Washer bigger than expected

Reasonable price point for the coverage that is included. I had reason to use coverage on a previous purchase I had made on another appliance: the process was very straightforward, and the repair was completely covered

Great price for an extended warranty, gives you peace of mind especially the companies make new products.

I’m so happy I purchase 5 year protection warranty on both new washer and dryer sets especially during covd 19 virus crises clean clothes are a must to keep viruses from spreading love love love my machines

It’s ok, for some reason sometimes the clothes doesn’t dry up completely but I just add more time.

I usually don't get them, but these were very affordable given the price of what I'm insuring. Great peace of mind. I've had great experience with Best Buy performance plans in the past, and I've seen reviews where others have not been happy with the service provided by certain manufacturers.

Have not used the warranty as of now but for the price its real good normally everything happens with in 3 years this warranty has 5 years, very few give out 5 yr on warranty on appliances.

Have not had to use yet but the pricing was good for the amount of years covered.

Bought the 5 year Geek Squad protection for replacement dryer after previous dryer encountered issues 3 years after purchase. Best Buy gave me full original purchase credit which I applied to my new dryer.

We’ve had a lot of issues with it and leaking since we got it, which was 4 years back. We’ve had different techs look at it, one part replaced which was not the fix. It ran great besides that and the leak was random and runs quiet. It’s being exchanged for a different unit. Best Buy has been very helpful with that.

Very satisfied with the service. They were able to fix my issue on the washer and dryer