Customer Ratings & Reviews

I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

Always worth the money. Geek squad has replaced and repaired my items. I am always satisfied.

The Geek Squad coverage is an excellent way to protect your purchase. When questions arise, you are treated with respect and super fast customer service. Do not purchase without protecting.

Geek Squad protection is a great opportunity to protect your products. You never know an item may fail after the manufacturer warranty is complete.

glad to have a warranty I hope to never use. could be cheaper and should be included IMO

Showed up on time . Professional . Happy with the purchase

haven't had to use it but it is a great price for the length of protection

Definitely worth the purchase. First dryer I purchased had manufacturer defect and Geek squad replaced it immediately. Didn’t have to deal with manufacturer directly which was great

The delivery and installation team were very helpful and knowledgeable about the washer and dryer they installed for us.

The geek squad has been the best and they are there when something needs fixing

Great warranty, had to use to replace unit because of a dent, was prompt with a replacement

Best Washing Machine Ever, I highly recommend it. It plays music to allow you to know when it begins and when it ends. It handles soiled heavy duty clothes well.

So far this has been a peace of mind. But my washer and dryer are perfect

Have had several months of use of these pair and working great.

Geek squad helped me by looking up my washer and informing me it was on a recall list by Samsung.they told me the steps to take and it worked out fantastic whereby the next day I had a new washer with a check from Samsung 4 weeks later.

Must have! Rest assure with geek squad they can help you with all your needs. They were awesome!

This is my second Samsung washer and dryer set. The first set was great and near the end the protection package was VERY well worth it.

Good insurance to have in case you have any issues.

seriously how do you write a review for this, I haven't used it and hope to never have to

We love having the coverage just in case of a repair. We bought this coverage before and had to use it and it was a good experience!