Customer Ratings & Reviews

With all the computerization it's a great price of mind to know I have this and do not have to watch endless videos to troubleshoot any issues that can potentially void my warranty.

Geek squad 5 year protection is great to protect your appliances from possible damages.

Item arrived and installed on time and as expected

Plenty of room inside washer to do bedding. Easy to use.

So far haven’t used the warranty, but 5 years for the price is not bad at all

Very helpful people and quick service most definitely continue to visit them

My last machine was double the price and broke down just past the manufacturers warranty. It was not purchased at Best Buy and store said all the people who bought those machines saw them broken beyond repair within 3 years. No remedy was offered.

I purchased a 5 year warranty because you never know. Last washer I purchased only had 2 years on a different model. After 5-6 years it started making loud noises and I'm sure it could've been easy fix but it was time to trade up. Get warranty!!

They are very responsive but nothing was accomplished. They never followed up on things they were supposed to follow up on. My floor is damaged from the faulty installation from their installer.

Works great, love the steam feature, no problems with vibration, short clean cycles but cleans great!

Very useful if anything happens to the washer I just bought

glad to have a warranty I hope to never use. could be cheaper and should be included IMO

The Geek Squad warranty is affordable & makes sense when you spend lots of money on appliances. It is nice that you can include it in the interest free loan too.

Gorgeous set and it definitely measures up! I have these in my salon and they get a lot of use!

Samsung is a very quality product. We've enjoyed a sophisticated look in our laundry room and a superior washing and drying experience, with our Samsung Washer and Dryer. The Best Buy Team from Sales to Service has been excellent.

Used it within thirty days for the dryer. Technician came out addressed the issue and gave great advice . It paid for itself with that one visit

Awesome service. I had a washer installed and notice it made a loud sound a few times through the cycle. I call and they set up another delivery / exchange no questions asked.

The Geek Squad did an excellent job installing my new washer. They were in and out before I knew it, answered all my questions and left my laundry room spotless. I highly recommend Geek Squad installation!

It’s always good to have warranty for electronics and appliances

I'm gonna give this a great radting but hopefully I never need to use it