Customer Ratings & Reviews

The installation agents do the job quickly and the customer service representative bring a call for give me the welcome!

This has always been worth the money. They have replaced 2 dryers so far with it.

We love that Geek Squad replacement product policy. Provides great customer service. Will continue to purchase.

Very good service to bed they couldn’t come service sit out here in Mexico for the compas

I used the free geek squad delivery because it was free!! I have a truck and I'm perfectly capable of loading unloading and setting up a washer and dryer but I was in the middle of moving so I figured one less thing I would have to move. appointment was set and they said they would call 30 minutes before arrival. the new house is only 10 minutes away so thats more than enough time. so morning of delivery they did call and say they were 30 minutes away. 18 minutes later I got a call from their dispatcher saying they were at the door and because I wasn't there they had a 30 minute courtesy wait time. from the time the first call came in to the time I arrived it was 28 minutes. (because I left when I got the first call, got half way to the new house and realized I left the keys at the old house so I had to turn around and go get them) within that 28 minutes my delivery guys left. I called at least a dozen times to reschedule and being that it was friday I was finally told that I would have to wait until monday to reschedule and then they weren't able to actually deliver them until wednesday. I know it's my fault for leaving the keys and running late but, between their "30 minutes before we arrive" and "30 minute grace period" thats an hour and I still made it in less then 30.. once they actually delevired them on wednesday it was quick prompt service and they turned them on to test them. even washed the owners manual for me and when he realized it took all the paperwork out and threw it on the ground in my driveway..

Haven't had to use the warranty. But never had problem in the past. They usually stanby There warranties

After having to use the warranty on my top load I recommend getting it you can’t go wrong wth out it

I have not had to use a BB extended warranty but it gives me piece of mind that if my washer breaks they will cover it. Let's hope I do not have to use it.

Added to the purchase of a new washer. Hopefully we never have to use this as the washer looks decent.

Haven’t had to use the geek squad extended warranty.

Highly recommended product. Had this plan and they replaced my item with no problem.

Geek squad service is always worth every penny, fast response and great service

It is hard to get the great service Geek squad rave about

Tech's were very professional and neat cleaned away all debris would definitely recommend two nice guy's

Haven’t used the service but I guess it’s a good thing? Best Buy is pretty good with following up on the warranty.

Five year protection plan which we bought for our washer dryer! We always buy protection plans at Best Buy’s which is the best thing we’ve ever done!

professional installation ..so glad we used them as it was done right

I feel like it is important to protect your purchases

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

Fantastic service, good quality and always in time when you need it