Customer Ratings & Reviews

This was a great experience with Best Buy. the service was considerate, thoughtful, and understanding. I've had the refrigerator for over 6 months and it works awesome. Everything fits.

Showed up on time did everything right the first time

The agent took my return dishwasher out and installed my new one for me. Then figured out why my dishwasher wasn't draining. It would not drain because there was a small object inside my garbage disposal. Once he took the object out the dishwasher started draining. I never would have known why if it was for the agent.

We haven't the opportunity to use the protection plan. Which is a good thing and hope I don't have to use it.

I love love love my dishwasher! I needed one badly, and did my research and I chose Samsung to match my other appliances. It looks great and works fantastic!

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

Absolutely great, highly recommend getting the extended warranty on large appliances. I had to call about a repair on my washer that was four years old and my experience was great!

Have had MULTIPLE Geek Squad members here over the past couple months concerning delivery/replacement/repair of new appliances. There was an issue with each and every appliance, but Best Buy stood behind the quality assurance and made it right each time. All Geek Squad workers were polite, professional, listened to and responded to any concerns, and respectful of our home. They were prompt and always gave a call to say they were on their way, which I really appreciated.

FAST & RELIABLE DELIVERY SERVICE. I RECOMEND WITH A+!!

Always buy the extended warranty for installed appliances. It takes the pain out of service. Appliances are not built with the quality they used to be. Brand names don’t have the same value; especially since they went to making everything in China. Not 5 stars, since the repair contractors vary in quality. Some repairmen are good and quick. Others repair people are incompetent. And the dispatchers are insensitive to your needs for a functioning machine ASAP. The Pacific Home staff at the stores are good.

This is a must!!! You will save thousands of dollars if you get a bad product or the unexpected happens.

First time purchasing the warranty for a product. I hope it comes in handy when and if ever needed.

Have this on my range only because my Lg fridge was such garbage. I don’t like Lg but the range I bought was the best available option. I haven’t used this service on it yet. I’ve used it on others though. It’s a good service. Never buy Lg without it but keep in mind Lg is good until 5 years so it’s a catch 22.

Bought this coverage for a Samsung dishwasher, only caveat is that evidence of rodents void the protection.

My wife had thousands of pictures on her laptop hard drive for her business that were vital and she could not recover from her backup when the drive failed. Geek squad pulled the drive and transferred the majority of the photos to the new laptop we bought. What a life saver.

Bought for my Fridge. It was making a humming noise. The came out twice to check. Assured me of no issue or problem with motor or operation.

Great item.gghhhhhhhjjjjjjuiijhggghjjjjjjjhhhhgyyygggggygyyyyyuuuuuuuuuuuuuuu

Our family appreciates the comfort of having extended warrantees for major appliance purchases. We have purchased the 5 year extended warrantee on all home appliances that we have bought from Best Buy. Best Buy lived up to the warrantee by offering a replacement appliance swap when the prolonged service maintenance contractor was 3 weeks out. Rather than having to wait- we were satisfied with the rapid decision for replacement.

The agents have helped and guided me several time to the point where if I were the agent, I would cringe and hid behind the door. I feel they really care about me and my ability to use my computer in general, and spefically my main interest, photos. Every single time I leave, they tell me " come back if you need more help. They even remember my name. I don't feel like a pain, now I feel welcomed, because of their high level of workmanship and willingness to help

Love the option to have my dishwasher with a great warranty!