Customer Ratings & Reviews

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.

Bought this protection plan when I purchased a refrigerator. Have not had to use it yet.

Great installation of my new dishwasher!! Quick and professional.

Excellent service. Sales associate was very was very helpful and professional. Great job.

Peace of mind, bought it for 5 years so i dont have to worry

All my appliances and electronics are always covered by geek squad protection! Ive never had an issue with technicians they always do a very good job and are very professional.

Every major purchase i make i always get geek squad service.

We bought the warranty just in case. We did use it and the service was professional and quick to respond.

I will never purchase a major appliance or electronics from Best Buy without Geek Squad Protection! After our television had pixel issues, we contacted the Geek Squad and thanks to the Protection plan, they came to our house and replaced all but the frame of our TV. When we purchased a new gas range, we had no reservation about purchasing the Protection.

Sadly, we've had to return two refrigerators within a couple of years "before" the warranty expired. Hence, we bought the extended warranty (thank God) and everything was handled as efficiently as possible. Geek Squad did a reasonably good job of handling things. No way would we ever purchase a large ticket item without the extended warranty.

Always get the warranty. It's the only reason to pay a little more for the product at best buy.

Great service and peace of mind for appliances to ensure we are taken care of past the normal warranty.

Works great, looks nice but not exactly fingerprint proof. A couple of small dents with delivery but they hooked it up and helped me drill a bigger home for the waterline!

Must wait to see how much I like the guarantee. Nothing broke down so far. I'll know how the service is if I find a need to utilize it. Geek has not installed anything at my house for about 10 years. When they mounted a big-screen television, they did a good job, but that was a decade ago. Since then, I've purchased extended warranties on a couple of appliance items.

This service is great. The crew comes out right away if there’s problems. They’re easy to talk to and are very responsive no matter what the issue.

Looks good and completely packed Creek squad team good job

The sales rep was great in helping me decide what protection plan would work best

Value for peace of mind. Always buy a warranty. The few dollars it costs saves hundreds on headaches that can arise from minor manufacturer defects and the occasional accident.

This is my tech backup! I’ve got 20+ years in IT but things keep changing. When my ability or my husband’s user actions exceed my limit, I am off to TotalTech support. Group at Tuttle Crossing are amazing! Save me beaucoup bucks.

I will always recommend that people get this. There are a lot of ways to protect your investment and this is one of them. It is definitely frustrating that you may need this, but you will be more frustrated if you didn't purchase it when/if something goes wrong after the manufacturer's warranty expires.