Customer Ratings & Reviews

Love my Frig! Happy we decided to replace all our appliances with LG brand. We have NOT had to use the Geek Squad Service because we've had absolutely no problems with any of the appliances we've bought. I did a lot of research reading reviews on different brands. Even though some stated having issues with LG brand it was no different than any other brand having some issues as well. Decided on this refrigerator because it fit the measurements we needed. Wanted the Geek Squad Service just in case it would be needed as refrigerators like other appliances these days all have computer boards and don't last as long as the old-days appliances.

Make sure to buy the 5 year warranty. I needed it for my previous microwave which was serviced three times and last time it went out was two weeks before end of service. Best Buy gave me credit for a new microwave and bought another new warranty for my new unit. I love they stand by their warranty and never had an issue.

Excellent warranty service by these employees! We’ve had issues with new appliances & every time they’ve delivered satisfactory results.

Great value on a 5 year no questions asked warranty that is about half the cost of the manufacturer's warranties, and includes in home repair/replacement if necessary!

The agents quickly and professionally installed our new dishwasher and disposed of our old dishwasher. The service was excellent!

I have this for a few years, I only used it once for a damaged Roku remote. I brought it in and they just gave me a new one with no problems.

Always get this on a major purchase. Easy to use when needed . Great piece of mind

I’ve always bought the BB warranties for big purchases, lucky i have never had to use it or make a claim in 15 years of being a bb customer. The one time I didn’t buy it was for a dryer, looking back that was a mistake.. heating element keep blowing out every year. The policy gives me peace of mind on my new purchases.

Glad I purchased for peace of mind! Very pleased with the price!

havent used them yet but will soon for my refrigerator

We bought an LG dishwasher in January of 2023. We got it because our Maytag died after 5 years. I’m so thankful we bought the protection because this is the second time in 3 months my LG has gone out. Totally worth it, the first fix would have been $600 if we didn’t have the protection. Also don’t buy an LG dishwasher!

Haven't had to use yet, but I'm assuming this was a wise add on.

So worth having a Geek Squad warranty, Only store I will buy appliances from due to horrible experiences with other stores. Keep up the good work.

Solved the problem on the spot , if they can’t fix it they will replace it or get your money back.

I loved it but it isn’t zero clearance and I had to order one that took forever to get For those buying this microwave it isn’t zero clearance door, so if you have cabinets on both sides good luck.

I do not see us having any issues with the product, but I am glad I bought the warranty for peace of mind!

Excellent product. Love the craft ice. I recommend this refrigerator. It was a good buy.

Absolutely great, highly recommend getting the extended warranty on large appliances. I had to call about a repair on my washer that was four years old and my experience was great!

Had a problem with my stove and Geek Squad Rep was very efficient and handled the problem promptly and professionally, I'm very pleased with outcome. Rep was very courteous and articulate and very professional in the way he handled the situation. I would recommend the GEEK SQUAD Protection on all major appliances.

It gives me peace of mind knowing I am covered by the Geek squad.