Customer Ratings & Reviews

nice and quiet dishwasher. most of the sound is from the draining of the dishwasher. easy to install and operate. will be adding matching refrigerator stove and microwave soon.

Time frame provided was fair, came in timely matter, only thing is I did not get the delivery time frame till that morning when it was supposed to give be day before. Purchasing online was hassle free which is the best part of buying from best buy!

Sadly, we've had to return two refrigerators within a couple of years "before" the warranty expired. Hence, we bought the extended warranty (thank God) and everything was handled as efficiently as possible. Geek Squad did a reasonably good job of handling things. No way would we ever purchase a large ticket item without the extended warranty.

On May 22, I purchased a Bosch dishwasher from Best Buy. After two unsuccessful installation attempts, Best Buy left the dishwasher at my home. I managed to get it installed on June 1, only to find that it was defective—it would not drain or dry my dishes. I contacted Bosch customer service and despite the product being only 9 days old, they wanted me to pay for someone to come out and service the machine. We ran multiple tests and the dishwasher simply would not drain properly and left the dishes soaking wet after each attempt. I had purchased the 5 year extended warranty from Best Buy. And I was certain they could help me when Bosch couldn't. I contacted Best Buy customer service, and they informed me that while they could replace the dishwasher, I would need to pay for the installation. This was contrary to the original purchase agreement, which included free installation. I refused to pay for the additional service, resulting in them retrieving the defective dishwasher. I pleaded both in-store and over the phone for them to honor the sale's original terms, including free installation and delivery, but I was repeatedly denied. During my visit to the store, I waited for half an hour before anyone approached me. When I asked to speak with a manager, my request was denied, with the staff claiming there was nothing they could do. I received the same response from customer service over the phone. This has been one of the most disappointing and frustrating retail experiences I have encountered in my 40 years.

I will never purchase a major appliance or electronics from Best Buy without Geek Squad Protection! After our television had pixel issues, we contacted the Geek Squad and thanks to the Protection plan, they came to our house and replaced all but the frame of our TV. When we purchased a new gas range, we had no reservation about purchasing the Protection.

I will always recommend that people get this. There are a lot of ways to protect your investment and this is one of them. It is definitely frustrating that you may need this, but you will be more frustrated if you didn't purchase it when/if something goes wrong after the manufacturer's warranty expires.

So far everything has been a great experience hopefully it stays that way.

purchased the extended warranty for peace of mind. Microwave came with 12 month, wanted longer, Geek Squad protection is a good value.

For the price and the services offered it is definately worth it!

I personally gifted myself as I have a lot of tech gadgets and it's worth it

Can’t beat this warranty, no hassle and very prompt. My SAMSUNG dishwasher was 5 yrs old and just stopped working. They actually gave me the full amount that I paid and I could pick out any brand and just pay the difference. They said it was to costly to fix the dishwasher

A lot of people say an extended warranty is a waster of money, but I only purchase them on certain higher-dollar items. I've had no issues thus far!

Must wait to see how much I like the guarantee. Nothing broke down so far. I'll know how the service is if I find a need to utilize it. Geek has not installed anything at my house for about 10 years. When they mounted a big-screen television, they did a good job, but that was a decade ago. Since then, I've purchased extended warranties on a couple of appliance items.

The protection plan was still on my old stove. I was able to use the purchase amount of old stove to help pay for my new stove.

I was happyi got the extended warranty because the stove top burner stop working and the geek squad came out quick and installed a new one.

We wouldn't buy any of our appliances without this warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

Great service will come back quick service nice sale price

5 year Geek Squad protection - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. Got it for a refrigerator purchase - one less thing to worry about! A very good value even if I didn't get it on sale. Recommended :-)

We have not had any reason to use the warranty on our dishwasher as it is a top quality brand, however, the Geek Squad appears to be very responsive on other appliances. Major complaint is that it can take 2 weeks to get an appointment so if you’re in a hurry don’t hold your breath. Still better than no warranty!

Some think the extended warranty plans are expensive.........until they need to repair or replace an appliance WITHOUT the extended warranty... ;-) I never purchase a major appliance without getting the longest extended warranty plan as well. Peace of mind for years, and if any problems........bam, you're covered and taken care of, no questions asked!