Customer Ratings & Reviews

Had many options to go to, but best buy geeks service is better than the rest. Able to walk into store and ask any questions rather than being put on hold for hours

We purchased an LG stove which was a tremendous piece of garbage. LG was 100% unwilling to make any concessions or try to make any repairs. The geek squad was incredibly helpful in getting the issue resolved. Best buy took responsibility where LG would not.

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I haven’t had to use the extended warranty but it was reasonable and I have it just in case something should go wrong.

Great people they know what they're doing. They are always sending the right installers and uninstallers with high knowledge

Have not needed the protection plan as of yet. I bought it because I prefer to be covered and not need than not covered and need it. It’s an insurance that help is available and affordable. Thank you.

Love this product I have zero issues when I need something looked at or repaired

Had to use the service once so far and it was easy.

Great benefits! I bought a dishwasher and the cost of the Geek Squad Plan was significantly less than what it would have cost just for delivery and installation, and it applies to all appliance purchases during the year. Great deal and benefits.

Your rates are a little to high for regular people out there trying to live.

I recently purchased 5 yrs of Geek Squad protection for a new gas range for only $125. I was delighted to learn that the extended warranty covers full replacement if the range is not repairable and that it is fully transferrable to a new owner should I sell my house and include the appliance. That is excellent and gives me peace of mind!

Anytime I buy an out of the box product from Best Buy. I will always buy the geek squad extended warranty. Minimal cost.

What can I say? We have had no problems with this appliance and therefore, no need for repair. It is difficult to rate something that we have yet to use, and hope to never have to use it. But it makes you feel better knowing that it is there, when and if you need it.

I highly recommend getting the warranty coverage with Geek Squad. Since you can access everything with an app, you don't have to worry about keeping a bunch of old papers

Great service …………………………………………………………………………………………..

Protecting my purchase. Might not need it, but prefer to have the protection in case anything happens.

Geek squad mounted my TV and hooked up all my appliances. They were on time they were helpful they went over and above.

Protection Plan is one of the best in the business. Was easily able to replace a cooktop that arrived damaged. Also an ice maker in my fridge broke down and they came and fixed it right away. No hassle, and no run around.