Customer Ratings & Reviews

They were very helpful installing our new TV and setting up our new computer. But when we called for help with a computer question, we were told their computer went down and would call us back. No one called back.

Geek Squad customer service has been great compared to the typical Best Buy customer service call centers.

The tech was very knowlegable, and we hope he will be able to fix the problem

Beat buy by far has THE BEST protection plans for their products. It saved me from having to buy a new TV and I was even able to get a more up to date model if the one I originally purchased wasn’t available. I highly recommend the Geek Squad protection on more expensive products!!!

Have taken several computers in under this service agreement and have been very pleased with the turn around time by Best Buy and the results of their work under this service contract. They have been very helpful and very friendly when I talk with them about the issues concerned each time. I would reccomend this service to others.

I have had a fridge, microwave, dishwasher installed so far. More appliances on the way. So excited!

Great protection to have on expensive products. Peace of mind on protection

I have not used it yet but I think it is worth protecting your investment. Geek squad in my opinion, is something one has to invest in when you make a major investment. I don’t pray anything should happen to my washer but I think it’s worth being protected.

Have used the squad in the past and they get done what needs to be done . So I insure myself by staying involved with them in the future .

TV was in very good condition and very happy with. It would definitely recommend it to anybody.

I purchased my protection plan which includes all the purchases I’ve made at Best Buy, I enjoy the feeling I don’t have to worry about things breaking down.

Bought the 5 year plan for the piece of mind. I enjoy not having to worry about new purchases that sometimes give issues after a few years.

We have been through two (2) Over-the-Range Microwaves in the last eighteen (18) months. Had a purchased this type of protection, for the low cost available, I would have saved over $1000.00 in that time frame.

Happy that I got this. Already paid for itself when the dishwasher's control board needed replacement in 2-year-old dishwashwer.

Good value for the money, hope we never need to use it.

I bought this refrigerator for my garage and I fell in love with it so much the it end up putting it in the kitchen. Great Refrigerator ……..

good to get the protection to provide coverage in case something goes wrong

The installation guys did their job and were pleasant. After they left we realized we had questions about the machine's operation. Never mind, since the soap dispenser has stopped working we will ask any remaining questions about the machine when the warranty person comes.

I had buyer's remorse for not getting part of our Appliance Suite covered by warranty. Went back to the store shortly after install and purchased the warranty for the Complete Appliance Suite. I think it's worth it and with the current shortage of appliances it is even more worthwhile.

The service protection is well worth the investment. They repair and replace when necessary. I just wish the turnaround time getting someone when needed was faster.