Customer Ratings & Reviews

Hoping that I don't have to use the service for our fridge but if we do hoping we have great service with the Geek Squad.

I feel protected with this coverage. Not needed so far after 3 months.

The repairs are performed by a third party and their communication is horrible. My bosch dishwasher stopped working at 17 months, the repairman said it was beyond economical repair and they would replace it. It took one month and over 10 calls getting passed from representative to representative to finally schedule the replacement. I had purchased a 5 year protection plan, they now said after the unit is replaced the protection plan is void and I need to purchase a new plan. They decided it was cheaper to replace rather than fix it, now my 5 year protection plan is voided after only 17 months. SCAM!

We haven’t had a need to use the geek squad for anything at this point, but every purchase that we make, we usually buy an additional warranty which includes any repairs.

It would be better if it last for the amount of time you purchased it for. Instead if you use it 2 months for now. You would have to purchase it again for the replacement. I won’t continue to the replacement or transfer. They don’t really cover food replacement.

Always good. Haven’t used yet but have on other items and they are so good.

In my opinion every time you perched electronics stuff, buy insurance for it. Never knowing when you will need it.

GOOD CUSTOMER SERVICE FAST PASTE AND ON TIME ALWAYS GET GEEK SQUAD PROTECTION

refrigerator started to malfunction after a year and a half. Geek Squad arranged for a quick and professional response that got the refrigerator back in running operation without any additional cost to me.

It is good to know the geek squad has your back. Thanks

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought

This is the must have for major appliance and have the warranty that works for 5 years. Comparing the rate from other online firms, the cost from Best Buy was very competitive.

I was amazed when I had to return an appliance. I went to Best Buy. The geek squad asked me some questions, I answered and the asked would I like the same appliance or a different one. Taking out the extended warranty was the smartest thing I did.

Always make sure to have something to-go-to when in need

Even though this microwave came with a 2 year warranty it was worth adding additional warranties to the way all products are built these days.

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

Great deal clean installation very professional. Highly recommend

Never used them but just knowing that I'd something happens to the gift that i bought my mom i know it will be covered and they still cover appliances