Customer Ratings & Reviews

I have had to use the Geek Squad several times with my different devices and have always been pleased with their friendly efficient service. They are happy to help solve problems as well as explain how to use my devices if I get stumped. In store customer service is as good as over the phone.

From what I read Geek squad offer great service and knowledgeable about the new tech.

A neccessity with todays appliances. They are so technical that if any problems with it cost more than the plan to have walk into the house. I wish you could renew plan when time was up

Was able to get rid of my inferior whirlpool range .. Unrepairable and get my beautiful Samsung range

Bought in case needed, so far haven’t needed to use it.

Bought in case needed, so far haven’t needed to use it.

This is a must have. Peace of mind knowing that if anything happens you’ll be covered is worth the investment.

Got 5 year protection cause I know the oven heat will create problems with the digital control panel at some point.

Awesome !excellant! You will be very happy you purchased Geek Squad! No worries!

I bought a microwave that broke after 18 months and had to submit a claim. Submitting the claim was not best, but everything afterwards was and BestBuy stood behind everything. I continue to purchase these from BestBuy.

I bought a microwave that broke after 18 months and had to submit a claim. Submitting the claim was not best, but everything afterwards was and BestBuy stood behind everything. I continue to purchase these from BestBuy.

It's fine, I imagine. It was a reasonable price. However I am hoping I won't need to use it

Delivery was smooth process. I would recommend. Fast and easy

The installers connected my new wall oven to a junction box with no issues.

It’s better to have the warranty than to not have but service technicians from local repair places are horrible. Only positive is that when they can’t fix it after multiple times, you can apply a credit towards a new purchase.

It’s better to have the warranty than to not have but service technicians from local repair places are horrible. Only positive is that when they can’t fix it after multiple times, you can apply a credit towards a new purchase.

I purchased this protection plan for my stove and haven't had to use it yet thank God but I got it anyway because I have used the geek Squad protection plan on other appliances in the past and they are simply amazing thanks

The agents were very nice. Brought dishwasher in and placed exactly where i wanted it.

Hopefully I won't need to use the warranty but if I do, I hope they will provide a great service. Since we will use the dishwasher almost everyday, buying the 5 yr warranty is a must. It provides a peace of mind that if it ever needs a repair or replacement, we can just call the Geek Squad to take care of it.

They were very fast in coming when I had trouble with my dishwasher. They also helped me get a new one when we could not get parts.