Customer Ratings & Reviews

From what I read Geek squad offer great service and knowledgeable about the new tech.

Love the simplicity of this frig. The only thing I am not crazy about is that the ice cube shoot gets jammed and we need to remove and empty the ice container and use a hairdryer to melt the frozen surrounding ice in the shoot.

So far I’ve not needed the extended warranty but it was reasonably priced and provides peace of mind should I need it. The pricing was actually better than the extended warranty offered by the manufacturer.

Keep an eye on the 10 year linear motor warranty... None better. Cover it also with an extra couple years, and you'll be glad you did.

This is an amazing laptop, incredible for the college class.

Always buy the purchase protection. When I used it in the past there has never been any issues. Would definitely recommend

The agents mounted and got it set to go before they left, great job!

i haven't had to use this one yet but in the past we have and Geek Squad warranty a must in our home

My Open boxed microwave died within a month or so or getting it. Geek squad came out, determined it needed a new panel. They returned with a new one a week or so later. They did not reinstall the microwave properly, causing a large dent in the top and now the whole Micrwave is falling apart. Due to COVID, no one is coming in to fix it. I'm afraid it's going to fall and crash into my new stove (which I bought from Best Buy as well). No answer from management regarding this issue. I also can't upload the photos showing the damage that is happening. Your site won't let it upload them. I'm not answering the recommendation section because it could be this one time. I'd like to see it rectified.

Awesome !excellant! You will be very happy you purchased Geek Squad! No worries!

its cool to no that you have a piece. Of mind when you buy a product from best buy, plus ive been a bestbuy sinces they open

Very professional and friendly.Explained everything really well

The Geek Squad agents are awesome and attentive. They are very knowledgeable in each department

I always buy insurance for expensive stuff at Best Buy because there isn't any trouble to exchange our defective merchandise in the event that I need to do so. Best buy has not let me down in over 10 years that I am a customer.

The agents were very nice. Brought dishwasher in and placed exactly where i wanted it.

We got the extended service plan with our refrigerator, as extra protection. Geek squad has always taken care of us if there has been a problem, so we always get a protection plan with our items.

I haven’t used the protection plan as of yet. But every appliance I own has it on their. Best Buy’s plans are great on price.

Finally upgraded from an old hot point refrigerator. It meets our needs and happy with the purchase. I'd recommend it for those looking for an upgrade.

I have had a good experience with Best Buys customer services. I've bought many products from Best Buy.

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.