Customer Ratings & Reviews

I needed service for my new microwave.. and they came in a timely manner and fixed the problem correctly. The technician even check a piece on my fridge, which I did not buy from Best Buy, and ordered a piece for me. Great service for sure.

A must for all purchases. A piece of mind when something actually goes wrong!

it cheap insurance on these expensive appliances now days

You would be foolish not to get the Best Buy warranty. You can never predict the reliability of the unit and getting the warranty gives you peace of mind.

The agents updated my desktop computer and laptops with the latest OS and softwares.

I always buy geek squad protection on all of my purchases that are expensive would recommend

This is one of the best appliance purchases we've ever made period we love this!

As long as geek squad does the installation it is worth it. Some of my products were installed by Best Buy’s third party installers and needs improvement. Geek squad mounted the tv and did a good job.

I have not had the opportunity to use the geek squad for my stove but I used the geek squad before on another item. I feel confident that I would be taken care of.

This is a must for major appliances and the interactions we have had with geek squad techs have been great.

Love this refrigerator wish it had some futures for you to listen to music more than just being a tap refrigerator.

Hope not to need the protection, but feel good about getting it.

good looking and delievered as scheduled. always up to date status on delivery which is extremely helpful

We always buy the service plan . Luckily the products we have purchases have only had too be serviced twice in the pass ten years. Best buy stands buy there warranty service and will try there best to correct any issue you have. Unlike buying from other retailers!

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

Not sure what this review is for. Did not show me what this was for.

It’s a warranty, I’m glad to have not used it so far!

It’s a warranty, I’m glad to have not used it so far!

While confident our new range will work fine, the Protection Service is a good "insurance" policy covering a more expensive purchase.

Everything went as planned for the service from scheduling to install.