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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3590 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 3,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad installation induction electric cooktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my induction electric cooktop, explained how to use it and the five year warranty gives me the protection we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always purchase the extended protection plan for everything we buy. The Best buy plans are the best we have seen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price for day one coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great from day one! Get protected and stay covered with Geek Squad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad has become a sham these days !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely bad customer service. I purchased a microwave and did a 3 year geek squad. When the magnetron busted in the microwave they wanted to do a replacement of the entire microwave. I said ok. They did not do a proper haul away, there was no customer service clearly explanining why my purchase was no getting fullfilled.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind Service Plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Plans are a great value when purchasing expensive kitchen appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got insurance for my microwave and so far it hasnt messed up but good to know i have more than enough time to replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Service with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is outstanding. It's a worthwhile investment for my appliances. I have been very pleased with their service so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no complaints. Geek squad as been very helpful in helping me questions as far as my computer all the way to my thermostat.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    I give it 5 stars

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure what I'm reviewing but u give it 5 stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CYA Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re buying an expensive appliance this extra protection isn’t very expensive. Haven’t had the chance to use it yet hopefully I never will.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3yr geek sqad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek sqad purchase covers all my electronic needs for my appliance. I'll never worry about problems as long as i have my plan

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some guarantee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some guarantee for microwave, havent use it yet recently bought the microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased on every Best Buy appliance I have purchased. In the long run I have saved money by using this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't have to use the warranty but glad i purchased it for the future

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Kiana. Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Done good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad promised great service and that exactly what happened I purchased it for my gallery refrigerator and they reall know how to be professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plans matter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the protection plan it pays for itself if an issue arises

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renovated our house and purchased total tech and all new appliances. Typically don’t buy warranty plans but with 20% off and the cost of appliances and service calls it made sense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary to protect purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary to protect equipment but wish that technicians were better. Item is covered if they can’t repair it after multiple tries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary to protect equipment but wish that technicians were better. Item is covered if they can’t repair it after multiple tries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Service that is well worth the money. All the technicians seem well versed in their ability to address the reported problems.cool guys

    I would recommend this to a friend