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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3632 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 3,632 reviews
  • Rated 5 out of 5 stars

    Fair price for Geek Squad 5 year service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used my Geek Squad service on an LG washer and dryer and it saved me more than the cost of the 5-year protection plan for one visit. Highly recommend it for any major appliance purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really comes in handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really comes in handy when things go terribly wrong. Really helped my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because your salesperson recommended it and has been a life saver! Well worth the money. Used them on 4 different occasions!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good product

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, just a little too expensive. Can find something cheaper

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've purchased protection plans on all our appliances through Best Buy and the guys and girls in service have always been great. The peace of mind is worth the money we spent. Would definitely purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy geek squad protection because they helpe me when i need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel better with more protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't get the protection right at purchase, but after deciding I should have it I went back in and they had no problem adding it on for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for peace of mind. A must have for me! I’ve have had to use in the past and was happy I made the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use this service yet. So I cannot comment on it honestly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is great always good to have peace of mind knowing they are there for anything you need we definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice having extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure yet if paying extra would benefit yet for the total protection. I should have stuck with just extended coverage so I know what I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A gamble that I often make

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a gamble but I feel better having the extended warranty!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We havent had to use this yet and hopefully wont. We dont typically get a warranty but home appliances tend to have more issues than other items we buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Knobs broke off and stainless steal started to peel. Samsung will not be of help unless you pay over $200 just to tell you it needs repair . Po

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great service to have in your back pocket. Always get this service with most purchases. If ever need, the geek squad is always there to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a relief to know that the Geek Squad team are very knowledgeable and can fix or renew any problems that arise with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added Assurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 3-year Protection plan gave me protection at a reduced' rate. Something you more than likely will not find elsewhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never want to be caught without this service. I have had to call them for help, even in the middle of the night. Great service offered at best buy. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek call in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are great in a pinch once they realized that they could not help they immediately refunded me the money I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had microwave installed. Service tech was really nice. Haven’t used a lot yet, but so far so good and it looks great!

    I would recommend this to a friend