Customer Ratings & Reviews

I needed my older laptop cleaned up so it would work faster. Geek Squad was professional in their approach and did a complete scan getting the laptop back up to speed.

I always buy an extended warranty on tech/appliances with a lot of bells and whistles. So many things can go wrong.

You can’t go wrong with the geek squad installed appliances. Always on time, very professional and they do a great job

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

Great Price, Excellent Service. Easy to get - in and out

Purchased this with a new Samsung gas range, hopefully I don't have to use this and the range lasts a long time.

Great Protection plan. I always buy their protection plan.

Since this was delivered during COVID, Geek Squad was unable to deliver and install. I had to find a contractor to do the work unfortunately

Geek Squad to my rescue! I've relied on their technical support a few times and so far they've been great.

Love geek squard protection. I can count in it even w an outlet buy

Within a month of my OTR purchase my stove top lights stopped working. they shipped stuff quick and the tech came out and fixed the board. Very nice and handy, glad to be protected!

Has saved a lot of money and trouble when we have had any issue!

Purchased to cover new dishwasher. Hope its one of those things you never have to find out how good it is.

Good product recommended. We needed for rental. Thank

My tenants are very happy so I m too ... i have not used the service so far and it is a good news

I don't know why I had to purchase another one this year when I bought a laptop computer. The system said I didn't have one.

Delivery was prompt and went without a hitch. Can always depend on the Geek Squad. Good repairmen are hard to find!!

Standard warranty or new oven. I only purchased due to several reviews stating main boards failing on LG ranges

The 5 year plan is affordable and gives us piece of mind!

I purchased this for the new appliances and so that I will have warranty if I need any repairs or replacement.