Customer Ratings & Reviews

Love working with GS. Feel safe having a protection only because they're great to work with

Great look, works well and easy to use. This is a great product that you and your family will love.

Don’t like that you have to purchase additional warranty. Additional warranties are also pricey

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Worth purchasing to put your mind at ease should something happen to the oven in the next 5 years.

It works well for single products but not for repeat purchases

Professional courteous and knowledgeable. The only problem is scheduling and opportunity to have the service soon.

Excellent service from the Geek Squad. Very helpful in answering any questions or concerns.

Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

They installed my gas range quickly and professionally. This crew was one of the best I have encountered

Never had any issues with support. Any issues we encounter they were able to helps us whether refunding our money or replacing our product.

Good value. Got a discount with total tech plan. I would definitely recommend this plan.

Excellent Service Protection Agreement to cover appliances. Provides peace of mind.

I have purchased the extended warranty on other appliances and it has paid off. Too much electronics to go bad not to have it

I’m really not sure why they have you rate a warranty no one ever reads a review about this

Purchased this on a new microwave oven. It has ran perfectly so the coverage has not been used....yet!?!

Always pleased with the help we need and get from the Geek Squad. Have used them several times.

My total tech support is ok however, waiting for support takes a long time to come on. I have waited 2-3 hours and sometimes I've gone to bed and started the next day. I have found that I'll be connected to someone who doesn't have all of the skills needed and then I have to wait 2-3 more hours for someone else to come on.

5 years coverage is really only 5 years minus original warranty duration. I've been promised to never ever have to deal with the manufacturer, and when I actually tried using it they kissed me goodbye "go talk to your original warranty"

We like the peace of mind that if it breaks down within the five year period that it will be fixed.