Customer Ratings & Reviews

Fantastic service availability is outstanding would highly recommend with purchase

We purchased the 5-year Standard Geek Squad Protection to give us piece of mind. We haven't had to use it yet, and hopefully we never will!

Definitely it’s the best option to protect my investment for any malfunction because we never know what happened in the future.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

We appreciate the Best Buy team. They have been so helpful and professional

A must have purchased for your valuables. Can’t put a price on peace of mind.

I have heard good things about the extended geek-squad warranties. This is the first time I have purchased one, but hope I never have to use it.

This Refrigerator fits perfectly in my kitchen. Love the stainless steel finish.

Great protection for the price. They also have excellent customer service when you call.

I am happy with my new product for my first home and I would tell all to purchase one.

The price for service was substantially lower than sears. I have not had to use the service yet but I believe that it is top shelf

Amazing- love having major appliances protected and this is major

Definitely recommend extra protection So you don’t have to pay for it later.

I don't regret getting this. It saves me money in the long run.

geeek squad service is excellent and professional.

I'm so glad I got this protection plan because my kids are so ruff with everything ......

Glad to have coverage on my new dishwasher!!!!!!!!!

I always buy the extended warranty, it pays for itself in one visit.

With all the technology in these new products you need to have protection for costly repairs.

Great Product, Looks Great Works well, very happy with purchase.