Customer Ratings & Reviews

The service response is spotty. Trying for days to get someone to check out a faulty fan on my new microwave. It seems the only definite thing is that it gets your foot in the door for service.

Must have. Learnt it the hard way. Any major purchase requires Geek Squad Protection just in case. Things happen.

I purchased this as my stove only has a one year warranty. I'm disappointed that this isn't an additional warranty. Basically I'm paying for the first year of this and will never use it. If something goes wrong in the first year, the manufacturers warranty will cover it. So this is actually a 2 year additional warranty......I would have preferred if it didn't overlap the original warranty.

Warranty purchase! Got it when we bought the LG microwave

I rarely buy protection plans from other stores, but I don't hesitate to purchase it from Best Buy. They have the best prices and the coverage is excellent. If you ever need to use it, it is very easy to process a claim and the service is performed quickly.

Love the assurance that this service offers..whats not to love..nothing to lose!

What happened to free car audio install and removal if you decide to remove when selling vehicle when you purchase items from Best Buy? No more ? You have to purchase “total protection plan” for just under $200.00 for basic installation and policy is only good for 2 years?

I am doing this review for a chance to win $400 dollars. But in all honesty it is a great product.

5 year protection plan is far less than regular larger chains I have used warranty plans in past outside of the manufacturer warranty Geek Squad is fast to respond never had a problem

Cuando compro enseres de alto costo es recomendable aquirir el servicio de geek squad, ya que te garantizan un excelente servicio y atención hacia el producto adquirido.

Forgot i bought this protection for my stove. Well i haven't had the need to use this yet. Fingers crossed i never need to

The agents are great and always helpful. I would not be able to fix my computer without them so way better deal than taking your computer to some repair shop all the time.

We have had this Geek protection for about a year and a half and used it just once so far.They sent someone out to check it out in a reasonable time and was a quick fix.

Great to have just in case you have a problem protected for five years

Geek squad always comes threw I love their customer service and the fact that they get to the bottom of the issue never has any problems with this service. And if they can’t fix it they replace it.

I had to get this. My last appliance from best buy broke right after the manufacturer warantee expired so I had to buy a new one. This will hopefully protect me longer.

Best purchase you can get is the Geek Squad. They will assist you with any issues and willing to solve any problems. Great purchase to have for all home and computer items.

Added warranty against unexpected repairs is always a good idea. I always buy this protection when purchasing from Best Buy.

The agents installed my equipment ans help us to move the old equipment.

I recommend the geek squad as they are on time & provide great service, in fact their additional insight or recommendations during the install has helped us keep the appliances running longer