Customer Ratings & Reviews

This is a must have for new appliances. Will always purchase

We have used it once by taking our laptop in but they fixed our issue.

Great protection plan. Worth the money to protect your investment long term.

Haven’t had to use it. No reason to expect any issues as I have used geek squad in the past.

Excellent protection... better than the rest... by far

I have been purchasing appliances from Best Buy for 15 years...have used the warranty many times. Worth the cost.

Great product to have just in case we need to use it. Haven’t had any issues

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!

Havent used it yet but being covered gives piece of mind!

Worth it. Always purchade geek squad protection. It pays for itself

Happy to have the extra protection. I just hope that I don’t need it

Love the peace of mind these plans give me. I buy them with every appliance.

Agents fixed the cooktop properly and it will provides a peace of mind service protection.

Got the 3 Year warranty for our new microwave. Hope we don't need to use it but provides peace of mind if anything goes wrong.

Don't know yet have not had to use it Will keep it a 5 star until Otherwise

We love geek squad so much, a must add to every purchase

I got the protection plan because you never know if something will go wrong and for the price for 5 years you can't go wrong.

small investment to secure the larger investment I see it as a necessary investment

Not much to say being that I haven't had to use it yet (THANK GOD).

You hope you never need it, but it gives great piece of mind knowing that if you do need it, they are there to help.