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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3617 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 3,617 reviews
  • Rated 5 out of 5 stars

    Great product to own!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family members loved it, our friends liked it too!! It's for your future protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont buy anything tech without this type of insurance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe then sorry for large purchases like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe then sorry for large purchases like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD IDEA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ALWAYS BUY AN EXTENDED WARRANTY WHEN I BUY A NEW APPLIANCE. HAS COME IN HANDY MANY TIMES!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Just as described! I would buy it again if I didn’t already have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have always helped me out with all the products I have bought from them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Covers fixes but not replacements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had our dishwasher for 2.5 years and bought the 5 year warranty. Wheels in the slider fell off. Then the motor seemed to go out out in. Geek Squad came out over a 6 week period and couldn't resolve it. They very courteous and apologetic. Always called me ahead of time for appointments. I never had to call them once. They gave me a code to go into the store to get a replacement dishwasher. Talked with the Pacific Sales team. They had issues ordering it in the system. Whatever that means. Said they would call us back. They never did. We went back into the store two weeks later, they still had issues said they would call us back. 4 weeks later we have called numerous numbers and nobody calls us back. At one point we thought we made progress as someone said they fixed it and it was going to be delivered 2 days later on Friday. It wasn't.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time out of your day to connect with us about this. I'm sorry to hear about how the second part of this process went. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great it’s there when you need it please get it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some up and down luck with electronics. Always feel good having this as a backup

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bosch Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Almost fraudulent! Best Buy installed a Bosch Microwave on Jan 21, 2025. On April 1st, 2025, the top panel broke off. The microwave is functional. I have made at least three calls to schedule service appointments. No service is yet set up after 7 days. One agent told me to call Bosch-even though I have bought a 5 -year plan. Another agent gave me the phone number of Installs, Inc. But no service appointment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I always get warranty extension

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a believer on the protection plan it has helped me in many items in inumerous occasion

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    5yr protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got a chance to use this plan as the range I bought it for is being returned due to defects.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to know that if some of my electronics don’t work Im cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Geek Squad protection because of the great coverage and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind, hope I don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purches it for Peace of mind, hope I don't need it down the road. Washer is a good unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t get one without

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a bargain and great to have the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this insurance plan, it give me a piece of mind knowing that my item is protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use Geek Squad for installs and delivery and computers. Excellent work always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made sure to grab protection just in case I needed it

    I would recommend this to a friend