Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3612 reviews
(3,612 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
started before product installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.started it while the damaged appliance sat in the garage before it was installed. no way to cancel online. wonder if I will have to fight through credit card company to get my money back or if Best Buy will cooperate
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waiting for install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m paying for a service when goods haven’t been installed so ….
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes few days to come and they don't try to fix the issues
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you go buy a TV or any other appliance they will say they cover physical damage but good luck actually getting them to cover it. I move a lot so I bought one. Was not honored.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Johnny. Thank you for taking time to share this with us. I'm sorry to hear about this misunderstanding and lack of communication. That's definitely not the experience we aim to give you. At this time, our Geek Squad Protection on TVs does not cover accidental damage. We appreciate your feedback and story and hope to better serve you in the future!
Rated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed. Everything had to be returned
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy this plan again. Just a a waste of money, thay dont care
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DONT WASTE YOUR TIME CALLING THEM.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your time, 15 min holds, to contact them. they are not helpful. couldn't answer any of my questions nor help me at all.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Kitchenaid range extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kitchenaid range extended 5 year warranty is a absolutely and totally waste of money. BIG REGRET
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the truth does not cool enough on the top and also the fingers are marked on the entire outside, the aluminum with any blow is marked, the truth is that this refrigerator does not cost the price they charge
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad was lousy. Each repair took 4 to 6 week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was lousy. Each repair took 4 to 6 week.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never purchase anything from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher has been broken for 4 months. They are late to every appointment and never fix it.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst 800# customer service experience ever. Will never purchase
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Call Center
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad call center is not helpful and have talked to twice to set appointment and nothing has been done
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do the even show up?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher broke 2 days after it was installed. 20 days later and now on the 8th appointment still waiting on Best Buy to make this right.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeksquad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad protection is a waste of money. Buy something else. Maybe get something for the love of your life.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Nick. Thank you for taking time to share this with us. I'm sorry to hear that you may have had a poor experience. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Customer service lousy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the way that you can not leave your computer, with a tech if you are late for an appointment. I had to come back to them with computer 4 hours later. They send computer out.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Pretty, but useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty, but it never worked, It has now been returned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BEST BUY HAS GONE DOWN HILL CS AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does you absolutely NO GOOD you can't get anyone to help you. They just transfer you and transfer you and you get nowhere. Waste of money!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we have not used this service yet, they forget to tell you in the first year it is the manufacture coming out
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. Three times now they confirmed our appointment and blew us off.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend