Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3612 reviews
(3,612 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate calling them and trying to get anything resolved.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share your thoughts with us about this. I'm sorry to hear that you've had less than ideal interactions with us. We'd love to hear about them whether you connect with us through your local Best Buy or by calling us at (800) GEEK-SQUAD or (800) 433-5778. We hope to better serve you in the future.
Rated 1 out of 5 stars
Horrible; long hold times to get am agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever for Geek Squad to answer the phone and even longer to get an appointment for servicing, and then they do not show up; horrible; Waste of money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Neec improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very hard to explain to service set up i was need it so i cancel
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn’t use them again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They need far more training never got a functional appliance and never corrected it
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased Geek Squad for a few things and I can honestly say, NEVER AGAIN. Not worth the time or the hassle. Never ever have I had them correct or fix a problem for me.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad protection is a joke. It is a scam and I would never buy appliances from Best Buy again. I’m telling you it is 100% one of the biggest mistakes of my life.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cook Top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inexperienced and waste of time service. I will never do any business with BestBuy again...!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks they dont really help and charge a lot of money
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful in setting up my protection
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I didn’t purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If that’s a frig with ice maker on door? I did not Purchase?
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I paid for the service was told it don’t kick in til a year later
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review, Bobbie. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
3-year Warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 year warranty on the Samsung gas range. No one could fix it. Had to return range
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted Money on Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to help with missing items. Wasted money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't to me much good. i was ready for my money back. but bestbuy said it was past 15 days. its was'nt past 15 days from installment
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never received service. I had to mount the oven myself.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that my money would be given back for the geek squad. I am still waiting. Confirmation number is 203160103
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I cannot recommend any protection plans at this ti
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend any protection plans at this time
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I cannot recommend any protection plans at this ti
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend any protection plans at this time
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I cannot recommend any protection plans at this ti
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend any protection plans at this time
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Amazing delivery not great online ordering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10 stars for delivery experience. Jamie and helper were friendly and very careful with my range. Other delivery experiences were a nightmare in the past with damaged appliances and these guys were great! Online experience is a 1 star from being told my range would be installed in 2 weeks for approximately $100 then being told it’s delayed a month so I cancelled and ordered another model which they couldn’t install! When I questioned that I was told $200!! Feeling ripped off I decided to get it installed elsewhere. I recently bought 4 appliances from Best Buy and not pleased with online ordering but delivery men made my day with their care and concern and kindness!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend