Customer Ratings & Reviews

I love the Geek Squad. Eric is like family and comes to the house and goes a great job. Well worth the warranty

I always buy this on a large purchase, usually the five year plan. Sometimes I don’t use it at all but the few times I have of paid for the times I didn’t use it. So I think I’ve broke even over the years. It all depends if you can self-insure your self or not.

It gives me peace of mind knowing I am covered by the Geek squad.

I thought it might be a good idea to get the added protection. I used to be a Best Buy Total Member. However, after the 1st year they dropped the price $20 & took away most of the benefits.

I always recommend the protection plan. Though most items BB sells are of good quality, it doesn't mean that something weird won't happen. Appliances are made en mass, so it is always possible that something just happens and is not a sign of good/bad quality - be smart ant CYA. In the long run, its a small amount of money each month for peace of mind.

I actually don’t know for sure if they are five stars on this or not and I hope I never have to find out. If something does go wrong I know I will need the coverage because the purchase took all that I had

Can't be too safe these days, with the high cost of appliances and the almost impossibility of getting parts or repairs, a guaranteed replacement is worth this small investment. Our previous unit didn't last three years, so we switched brands and also made sure to get this warranty.

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. The best Product Replacement plan available.

Excelente!! We all in our family love it!! The decor that adds to our kitchen the best!! We r very happy with it!!

havent used them yet but will soon for my refrigerator

Sales team member was helpful and knowledgeable. Very pleasant to work with.

The delivery guys were great. They took great care with the removal of the old range and installation of the new one.

it's always worth paying the extra money for the 5 year warranty

Having Geek Squad ensures that I will not regret my purchase and that if I have any issues, I know that Geek Squad will be able to help me with any electrical or physical problems. Best Buy will also recognize the value of the product and I was told I would just have to pay the difference if I do want to upgrade within the paid time frame. Purchasing Geek Squad will indubitably be a brilliant choice.

Have had a little over 2 years now. So far, so good. It will occasionally go thru some cycles where some strange sounds are made, but everything working fine so far. Water dispenser doesn't shut down quickly enough, so you have to hold "1--1,000" before pulling out your glass. The french doors on this model do NOT close on their own when both doors have been opened. This can REALLY be annoying as most people expect the fridge to close when you swing them shut and walk away. Not with this; the left door has to be closed first, then the right side. Really stupid design. My neighbor has a KitchenAid french door model and hers swing shut as one would expect. For this reason alone I would say go with the KitchenAid.

You better buy it because the new dishwashers are not well designed. the Kenmore that lasted 20 years had better features and higher quality. I am hoping this one will last through the warranty period. The Kitchen Aid /Whirpool service man said a service call is $300. the water level sensor is hard to get to to. It is under the machine. Most are in the tank and can be easily cleaned.

I love the Geek Squad protection plan I always get them however they shouldn’t warranty a refrigerator if they won’t replace it because an ice maker is considered an accessory. If it’s not working properly and can’t be fixed it needs to be replaced. Luckily my unit had other issues eventually but seriously they “repaired” the ice maker 10 times, at what point does that make sense?

Haven't used yet. Seems like a good plan to have if problem arrives

Never really felt like getting extra protection, but buying the total tech package gave me a 20% discount on my added 5yr protection plans. Additionally it virtually eliminated or greatly reduced the charges for installation an haul away of the old items. Before you say no to this, it pays to check out the bottom line after all the discounts. It should save you money in the long run.

My wife loves this microwave. Works quickly, and quietly. Connects to Alexa to turn on the light and fan as needed while cooking. Don’t have to touch the buttons while hands are occupied. Plus, the minimalist design fit her desires in the kitchen.