Customer Ratings & Reviews

Have used the squad in the past and they get done what needs to be done . So I insure myself by staying involved with them in the future .

I had issues with rust on one of my appliances that was delivered and also with a installation pack for my washer that was not delivered. I got a replacement for my appliance, and a refund for the undelivered washing machine instal pack.

Bought the 5 year plan for the piece of mind. I enjoy not having to worry about new purchases that sometimes give issues after a few years.

Some folks believe that the Geek Squad Protection plan is just another gimmick to get more money from the customer. Its like any insurance. You purchase it hoping never to have to use it.

I bought this refrigerator for my garage and I fell in love with it so much the it end up putting it in the kitchen. Great Refrigerator ……..

Geek squad mounted my TV and hooked up all my appliances. They were on time they were helpful they went over and above.

In my opinion every time you perched electronics stuff, buy insurance for it. Never knowing when you will need it.

best buy waranty is very reasonably priced. will know service if i ever use it

The squad installed my dishwasher quickly and properly and were friendly.

It’s expensive fir the extended warranty/gel squad service plan but hopefully if anything should go wrong this repair process will be fool proof. So far I haven’t had to use it luckily. But nice to know it’s there if we need it!

Never used them but just knowing that I'd something happens to the gift that i bought my mom i know it will be covered and they still cover appliances

Always very helpful. Wouldnt buy anything without this protection.

They quick to answers that quetions and help right a way

Happy that I got this. Already paid for itself when the dishwasher's control board needed replacement in 2-year-old dishwashwer.

Geek Squad had always worked well for me, until my purchase of a TV antenna they installed for me. I get better reception on my bedroom TV with an Antenna I bought at Walmart & installed myself, I can hardly get any reception with the antenna they installed & it cost me $199 for the antenna & $199 to have Geek Squad install it.

Great coverage, with solid local service at a bargain price. Worth every cent given the cheap materials, electronic components and sensors included within modern appliances. Peace of mind has a price tag -- and it's the Geek Squad protection plan.

Geek Squad customer service has been great compared to the typical Best Buy customer service call centers.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

When purchasing a refrigerator or dishwasher, we always get a