Customer Ratings & Reviews

I used my point from buying the appliances to get the 5 year protection plan.

I am in the process of needing service for my oven purchased 9/19. Today I got an appointment that is 2 weeks out. All I tried to do was to get help in getting this appointment sooner, for our cooking oven. I literally was bounced around to at least 10 people, over 5 different calls, agents who are nasty and hang up on you (at this point, I was aggravated with how I was being handled, and upset about it, but kept as cool as I can) Geek squad could care less about you, this is sent to an outside service (who really could not care about you) and the handling of my situation has basically been non existent. The disconnecting calls were ridiculous, the transferred calls was useless, I even said do not transfer me to an outside agency (who handles appliances) because I was getting nowhere with them. In no way did I ever even think that the geek squad service handling of my problem would be this bad. Terrible experience, I guess that I am going to have to just shut up and wait 2 weeks. then they will come and look, say they have no part, order it and reschedule (probably another 2 week wait) I wrote this review, no my wife. S

Worth purchasing to put your mind at ease should something happen to the oven in the next 5 years.

Great product and price, highly recommend! Best Buy always has the best deals!

They installed my gas range quickly and professionally. This crew was one of the best I have encountered

Professional courteous and knowledgeable. The only problem is scheduling and opportunity to have the service soon.

Friendly repair guy came out and fixed my dishwasher issue.

We are pretty happy with our samsing refrigerator.

Why wouldnt you buy this ? We didn and its saved us 1ks.

I am pleased with this product so far it is working well and looks good.

Geek squad protection is an excellent choice for large items like kitchen appliances.

Excellent…………………………………………………………………………………,…………………….

Purchased an appliance. Was just going to go with the basic manufacturer coverage but I purchased this for the long road. Better safe than sorry.

It a warranty and I said it all the time get the warranty

Excellent service from the Geek Squad. Very helpful in answering any questions or concerns.

I just got my appliances so i have not had to use the 5 year protection plan

The agents installed everything and got to my house on time.

The agents connected the electrical and water supply line and explained the function of the computer.

We like the peace of mind that if it breaks down within the five year period that it will be fixed.

Don’t like that you have to purchase additional warranty. Additional warranties are also pricey