Customer Ratings & Reviews

geek squad is the biggest bargain in tech support and appliance installation

The geek squad agents will help with all product issues .

I love this service. Great protection and easy to get. Good price.

I had nothing to install at this time. But I know they will do great when I do need them.

You can never go wrong with purchasing their extended warranty.

I haven't needed this yet but good to have for the just in case

Wise buy for big appliances. We hope that we don't need to use.

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!

Great coverage protection to have just incade anything goes wrong with your appliance.

a must if you purchase something that you'll be using daily

Decided to get the warranty because my last stove was hurt by lightning.

I love the Geek Squad Protection because if anything happens to it they either fix it or replace it. It is worth your money

Love this protection. Love feeling so protected. That safe feeling

I'm very happy to get the extended warranty at a reasonable price.

Great price for extended warranty...helped me return after return date

Haven’t had to use it. No reason to expect any issues as I have used geek squad in the past.

Good warranty from previous experience. It comes in handy when needed

I am glad I have this protection in case something happens to our TV so we will be protected.

Didn’t have to register my warranty. It was already in the system when I called

Anytime I make a purchase I always go with the protection plan just in case.