Customer Ratings & Reviews

a must if you purchase something that you'll be using daily

It’s a warranty. Not sure what else to say about it

This is a good service to have to take care of all your needs.

We try to buy all warranties on Electronics. BEST BUY GEEK SQUAD STAND BEHIND WHAT THEY SELL. I'VE NEVER HAD A PROBLEM.

Worth it. We always include geek squad protection. It paus for itself.

Haven’t had to use this as of yet. Hopefully I won’t have to. But it was an awesome price for the years of coverage.

Just hope I dont need to use it! protection email arrived when item shipped

Agents fixed the cooktop properly and it will provides a peace of mind service protection.

This will save money in the future if something happens to it, it makes you feel safer

it took 2 appointments to resolve our issue, but everyone was helpful, courteous and on time. They kept us informed of their time.

Haven’t used it but read good reviews on it so I bought it for peace of mind.

Love this! Great buy would buy again! Would refer for a buy for sure!

Love this! Great buy would buy again! Would refer for a buy for sure!

We have not had to use this but are glad we purchased it just in case

The installer was nice, arrived on time, and set up all features.

Good to have the protection but when my dishwasher broke and the Geek Squad couldn't fix it, it had to be replaced and my warranty was NOT transferrable to the new dishwasher, so I had to pay for another Geek Squad protection, which I felt was unfair. If the Geek Squad can't fix it, it's not my fault and the warranty should have been transferred to the replacement, even it the exact same model was no longer available. Warranty good only if they can fix it?

Though I haven’t had to use it yet it made good value sense for a large appliance purchase

Very helpful and easily available. Hopefully we don't have to use them but knowing they are available is a blessing.

this is something that is needed. I never buy these things with out them

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!