Customer Ratings & Reviews

Great warranty to protect all items in the event of any issues

Hopefully I never have to use this but worth the peace of mind.

I love the protection plan....very quick in answering questions

excellent customer service. great job taking care of your customers

Wanted to assure my product was covered in rhe event anything went wrong

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

The agent setup and mounted my TV, dish, sound bar and USB drive... all in under 1 hour!

Geek Squad has always been responsive whenever I needed service.

The agents came and hooked up to all my devices, and showed me how to use it.

Did not purchase an extended warranty. We decided to buy something else.

Happy with quality service. Recommend this service.

small investment to secure the larger investment I see it as a necessary investment

So glad I have this warranty from the Geek Squad. It’s definitely peace of mind knowing product is covered!

Haven’t had to use it. No reason to expect any issues as I have used geek squad in the past.

I always like to have protection on my new purchases. Geek Squad is great!

I always buy the Geek Sqad protection as it really pays. If the item purchased can't be fixed they will replace it.

Great protection plan. Worth the money to protect your investment long term.

Geek squad protection have been helpful in the past. I highly recommend this purchase for most purchases at Best Buy .

Best buy installed this for me. Great add on. Professional services.

We've purchased Geek Squad protection plans before and used one which we were so glad we had this protection plan!