Customer Ratings & Reviews

Great service and worth it no head aces to deal with

Pleased with this plan of protection for my device

Great product service plan. Everyone should buy it

Someday if I need to use this I hope it will be with ease.

Thanks for letting me buy geek squad after purchase

It would be zero stars if possible. I can't write a review about the service yet because I have yet to schedule one. First I tried calling the 800 number, After way too may prompts answering questions (at least 10) I finally got to question that I couldn't answer right away, one that I really shouldn't have to since it's information they already have. At that point the system just blew me off and said to call back, then hung up. Very Rude! Whoever designed the call routing obviously doesn't care about the customer. Then I tried the chat. The first few prompts were the "bot" and not a real person and offered only specific choices, none of which applied to my situation. I just randomly made choices until I got to a person. After requesting to start a service call, the response was a link to a web page. Problem is, that page allows me to manage existing service calls but no option to start a new one. The rep on the other end had ended the chat immediately and didn't even bother to check that I could get to the page, much less request the service call. I'll try again later and maybe I'll get an actual service call I can review.

Love best buy protection... so glad i went through them

I'm glad I got this it's going to help if I should ever need it.

Some times it pays to have this peace of mind; insurance

I always purchase 5 year protection plan. It's worth it.

Love it always best place to buy all of my stuff..

Just bought the product. will update when i do.....

Just bought the product. will update when i do.....

Waste of time and money. First year they make you go through the manufacturer, second year same issue (after manufacturer fixed once), they have to schedule with the manufacturer to come back out. But they only show one appointment available so I have to wait and hope someone calls me back with a date/time I can be off work for and for what? Keep replacing the same parts until my five years is up and then I have to buy a new one anyway. Total waste, customer service reps not empathetic to their system or situation, have to repeat my self over and over. Cut you off mid sentence and if they listen the first time I wouldn't have to keep repeating it.

Good to have a piece of mind with this extra 5 years coverage.

Not a bad price for a lower cost item like dishwasher or microwave.

It's so good to have coverage in a high priced item!

they came threw when i needed them and replaced my unit

Lover geek squad. They are always so helpful and kind.

Coverage for my appliance is very important to me.