Customer Ratings & Reviews

Although Best Buy does not pressure you in getting a protection plan, I strongly urge anyone purchasing appliances these days to get a plan. Appliances are not made like 20 and 30 years ago, and it's a good investment.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

Service plans are in necessity have to get in the habit of Colleen and getting a juice out of it

We love this computer. Sleek without the tower. Its built in. Love

So glad I have this protection and have used it several times last year that when the renewal came up I had no problem renewing it, for I know it is well worth every penny

This is awesome I would recommend anybody and everybody to use this geek squad for repairs because as soon as I needed help they were here literally the next day

Over the years I've needed to take advantage of the Geek Squad warranty. Fully satisfied each time. I just purchased $2,000.00 worth of appliances from Best Buy INSTEAD of Lowe's or Home Depot specifically for their excellent warranty service.

I purchased the 3-year warranty for my new gas range I hope that I never have to use it but it leaves a piece of mind if anything goes wrong in the first 3 years.

I got the protection plan for our microwave. Have used it once since then. The issue was resolved very efficiently and in a timely manner. Really happy that I got the extended warranty.

I got the protection plan for our microwave. Have used it once since then. The issue was resolved very efficiently and in a timely manner. Really happy that I got the extended warranty.

GREAT YEAR PLAN FOR ME TO UTITIZE IF MY STOVE EVER GOES OUT. BUT HOPEFULLY IT WILL NOT AND IF IT DOES THIS 3 YEAR WARRANTY WILL ALLOW ME TO FEEL AT EASE AND PLEASE WITH THE SERVICE.

The installers connected my new wall oven to a junction box with no issues.

Geek squad protection seems to be a solid investment compared to just a general manufacturer warranty

I never buy anything from best buy without their protection plans, makes everything so easy to deal with in the event that you are past the manufacturer's warranty....and trust me, it happens on the devices you least expect it to happen lol

I haven’t had to use it yet but love the affordability.

No need to call yet, but I am very happy with the product as I received it. Having the warranty helps me stay on budget without any unexpected expenses for an essential appliance!

I haven't had to use it yet but I think it will be worth it. Best Buy has been very good to me.

The agents mounted and got it set to go before they left, great job!

The prices to purchase weren't bad! Pretty cheap!!

I always protect all of my purchases with the 5 year Geek Squad plan. Highly recommend to protect your expensive Application/Electronic devices. Never had an issue making a claim