Customer Ratings & Reviews

This is must for anyone purchasing a high dollar piece of equipment as it protects the purchaser from defective products within the time frame

You never know when something can go wrong even when the item is brand new. Added security was best investment. 6 month old microwave broke down and geek squad was out to replace quickly.

I am so comforted knowing that I have the 5 year warranty on my new refrigerator. The Geek Squad is amazing.

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

Renovated our house and purchased total tech and all new appliances. Typically don’t buy warranty plans but with 20% off and the cost of appliances and service calls it made sense.

Most definitely, believe in purchasing geek squad protection for my products. My old fridg went out and was time to upgrade and I am an LG persob

It's a great satisfaction to have a warranty plan for any appliance.

EVERYTIME I purchase an appliance I always opt for the longest warranty. New appliances have so much tech its sure to need an agent to diagnose and fix.

EVERYTIME I purchase an appliance I always opt for the longest warranty. New appliances have so much tech its sure to need an agent to diagnose and fix.

it cheap insurance on these expensive appliances now days

Haven't needed to use yet but with a big purchase good to have. Manufacturers warranty usually a year so good to have on hand

I’ve never had to use the Greek Squad Total Tech Sport, but its good to have just in case and the price for 3-year protection isn’t bad either.

I hate buying warranties, but have had really good success with Best Buy warranties. When you need them it’s really nice to have them.

[Employee of bestbuy] Great product, just a little too expensive. Can find something cheaper

I havent had to use this yet and I hope I dont have to!

Geek squad has us covered for everything under our protection package. It's great insurance and makes installations and troubleshooting convenient.

have not had to use this service yet for this appliance. When I call to talk to them hold times are long.... but the team themselves are very good.

I just recently upgraded all my kitchen appliances and I added the extended warranty. definitely a must have at a great price.

The 5 year geek squad protection plan is a great purchase that helps save money on installation, delivery, and extended warranty on purchases.

The best decision to buy warranty on any electronics