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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3673 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 3,673 reviews
  • Rated 5 out of 5 stars

    Gotta have it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't gone wrong yet by purchasing this and have been disappointed when I didn't. Can you say it any simpler than that? On anything more than $100 it's a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really comes in handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really comes in handy when things go terribly wrong. Really helped my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use this plan yet on my fridge but in the past they have been helpful with my other protection plans

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel confident about having purchased the extra warranty. Now I don't have to worry about my large purchase breaking down. In addition, the cost was very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    immediate help, thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed my older laptop cleaned up so it would work faster. Geek Squad was professional in their approach and did a complete scan getting the laptop back up to speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installation was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hooked up washer and dryer. Was on time and good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service mind easing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very easy. Like knowing uf something goes wrong i am protected thru Bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Havent had to use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use it on the appliance yet but have had their service before on others. Its really simple to use when you have a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    already used it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a month of my OTR purchase my stove top lights stopped working. they shipped stuff quick and the tech came out and fixed the board. Very nice and handy, glad to be protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good value. They offer a discou t with the total tech support. I would definitely recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good price for five years. Like all insurance hope you don’t need to use it but glad to have it if it breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installtion Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took care and time to unpack, measured exactly how everything was going to be mounted, they did awesome job. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is great. Easy to use in the store or on the phone. I would never be without it on any of my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get geek squad protection on big ticket items to be on safe side. It has come in handy a couple of times for sure.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator is broken for New delivery. Not cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first fridge they brought out is broken and luckily one of the delivery men recognized that the magnet that keeps the fridge shut and sealed was not only not sticking but also that there was a piece broken off. So I must wait another week with no working fridge. I know I can only give this much of a review on the first brand new one that I got. Hoping the next will be better or its going back too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents carefully and cheerfully delivered our new Samsung Refrigerator and removed our old refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service with these services is always great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What warrenty?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure what this warranty is supposed to cover. I but warranties and then forget that I even have them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy geek squad protection because they helpe me when i need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worry free warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I will never have to use it but it is nice to have the reassurance that experts will do the repairs or replacement.

    I would recommend this to a friend