Customer Ratings & Reviews

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Excellent service from the Geek Squad. Very helpful in answering any questions or concerns.

If you own a computer, and have issues ...... take it to the Geek Squad! I buy the 5 year service plan it’s so well worth the cost !

Always buy the extra protection and never needed so far

Not sure i would use the extra geek squad coverage, i may cancel to save money. You have to renew each year

Good value. Got a discount with total tech plan. I would definitely recommend this plan.

Unless you have read and fully understood the manufacturer's fine-print legalese, you'd better buy this. Price is good. Cooktop ranges are prone to problems.

I’m really not sure why they have you rate a warranty no one ever reads a review about this

Excellent Service Protection Agreement to cover appliances. Provides peace of mind.

The agents connected the electrical and water supply line and explained the function of the computer.

Always pleased with the help we need and get from the Geek Squad. Have used them several times.

We like the peace of mind that if it breaks down within the five year period that it will be fixed.

No one stands by their products better than the geek squad! Their techs are the best! SO professional!

Purchased the 3-year Geek Squad Protection Plan to use in case of emergencies and/or any incidentals.

Hard to tell when i luckily hadnt had to use itwould like to know what its like for something to fail

Bought this protection because of the cheaper price, and my past history with the geek squad.

Love Geek squad snd their customer service. Every time we have a problem they are they to help.

I haven't needed to use this feature just yet, but will post another review once I do.

A must have since the quality doesn’t matter anymore

This is a must have when purchasing any electronics device. Protection for those unexpected breaks.