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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3673 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 3,673 reviews
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. Got a discount with total tech plan. I would definitely recommend this plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The squad was fast!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my appliance very quickly and professionally. I had no complaints at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 3-year Geek Squad Protection Plan to use in case of emergencies and/or any incidentals.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My total tech support is ok however, waiting for support takes a long time to come on. I have waited 2-3 hours and sometimes I've gone to bed and started the next day. I have found that I'll be connected to someone who doesn't have all of the skills needed and then I have to wait 2-3 more hours for someone else to come on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every dollar. Peace of mind is priceless. Make sure you get the warranty with all appliances.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good price to know if I need anything I can call the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used it with no issues. Best buy geek squad is awesome!! Quick and easy to schedule fix.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonable for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to use this service yet, but for a 5 year protection the price seems very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service Protection Agreement to cover appliances. Provides peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with this product so far it is working well and looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Fast and reliable technicians. Very knowledgeable. Best service ever..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got my appliances so i have not had to use the 5 year protection plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to use this feature just yet, but will post another review once I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PEACE OF MIND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM SO HAPPY WITH THE GEEK SQUAD SERVICE. I DO NOT KNOW WHAT I WOULD DO WITHOUT THEM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and helpful staff. Made sure I had everything I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nuts and bolts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service personnel came in, set it up. No mess, no damage. Good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, and reliability for appliances, but, i have not used it for the fridge yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job installing and setting up the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got a new oven with many electronics and a convection feature. It is worth the cost to make sure everything is covered for 5 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is very reliable and responsive as we had problems with the product after it was installed.

    I would recommend this to a friend