Customer Ratings & Reviews

I get the protection with everything I buy at Best Buy. Paid for itself many times over.

Excellent service, have benefited from the service

Very helpful information at the store before purchase.

Great services from Best Buy as usual. Highly recommend

Great service if used!! Extremely expensive especially when making an expensive purchase!!

I haven’t had to use it yet but I’m glad I bought it

Love my Geek Squad! And the reward points system is great too!

The protection package was great for coverage of product.

Given some of the products we've had in the past this appears to be a great service for any problems.

Given some of the products we've had in the past this appears to be a great service for any problems.

Wonderful Wonderful Wonderful Wonderful Wonderful Wonderful

Having peace of mind is the best feeling in the world!

always get the geek squad protection for the piece of mind

Glad to buy warranty. They always take care of your problem!!

When spending $2K on a fridge this is a must have.

Well worth the price.... I have used the warranties many times on other purchases

worry free for five years i think yes, it would be foolish of me not to invest in such a feature

It's always smart to buy something like this so you don't have to worry about repairs later on

First call to obtain warranty service on expensive, Built in KitchenAid microwave: Personable agent mistakenly claimed that KitchenAid provided a three year warranty and therefore he could not schedule service. He gave me a phone number for Pool service which I called. Even on Best Buy’s website, what they told me turned out to be true: product only has a one year parts and labor warranty. Second call: very personable, female agent takes all info and attempts to schedule service. She can’t. There are no geek squad service openings in my area today. She says she is referring me to the store. They should call back in 24 hours to schedule an appointment. We’ll see. This review will go up to two stars if they call.

We usually get the extended warranty. It has paid for itself many times over the years.