Customer Ratings & Reviews

Needed to get 5 year protection due to past problems with Samsung ice makers.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

I hope my product out lasts the protection plan. Past experience is NOT..... Always buy a plan

Purchased an appliance. Was just going to go with the basic manufacturer coverage but I purchased this for the long road. Better safe than sorry.

Excellent service and attention for detail, they help.

Purchased the warranty to protect my appliances in the van have any issues

Always getting the best buy insurance coverage for everything we've bought

Very important thing to have. I got my equipment exchanged very quickly

Have used it with no issues. Best buy geek squad is awesome!! Quick and easy to schedule fix.

Best Support, needed for house hold problems and all appliances. Immediate support

Excellent service, and reliability for appliances, but, i have not used it for the fridge yet.

Worth every dollar. Peace of mind is priceless. Make sure you get the warranty with all appliances.

This saved me when my appliance failed I got a brand new one for free.

hopefully we wont need to use but the price is reasonable

Buy this with almost every purchase I get. Worth the money when something breaks.

Always get protection plan for appliances especially

I always buy the geek squad protection. They are always friendly and helpful whwn a product needs to be repaired. I. Very happy with this service

good service would buy again. Great warranty. Very nice.

Will buy every time I buy an appliance. Best buy geek squad is easy to call and get scheduled.

Excellent job the new machine! No mess and no damage, in and out in 30 minutes. Great job!