Customer Ratings & Reviews

Glad to have the warranty when all my Samsung appliances broke

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Fantastic service availability is outstanding would highly recommend with purchase

I got this services for appliances and will use it

The agents were done quickly and safe very satisfied

I submitted a request because I’ve been having trouble with the stove I bought. Haven’t heard a follow up or anything. I haven’t submitted a video because it works when I start recording but still having issues.

Great protection for the price. They also have excellent customer service when you call.

Have not had to use it yet but covers everything, which eases my mind

Quick & Quality service. Love the value for the price.

the protection plan works, I have used it a couple times when needed for repair, they do a good job,

nice to be able to get item fixed or replaced locally

I am happy with my new product for my first home and I would tell all to purchase one.

This Refrigerator fits perfectly in my kitchen. Love the stainless steel finish.

With all the technology in these new products you need to have protection for costly repairs.

A must have purchased for your valuables. Can’t put a price on peace of mind.

We appreciate the Best Buy team. They have been so helpful and professional

I'm so glad I got this protection plan because my kids are so ruff with everything ......

Awesome service, will always have in every purchase

I purchased 3 yr Geek Squad and they have been very help when I've called

I have bought something as small a desk fan and still put a warranty on it it's worth every penny and why not protect your stuff