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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3621 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,621 reviews
  • Rated 1 out of 5 stars

    Covers fixes but not replacements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had our dishwasher for 2.5 years and bought the 5 year warranty. Wheels in the slider fell off. Then the motor seemed to go out out in. Geek Squad came out over a 6 week period and couldn't resolve it. They very courteous and apologetic. Always called me ahead of time for appointments. I never had to call them once. They gave me a code to go into the store to get a replacement dishwasher. Talked with the Pacific Sales team. They had issues ordering it in the system. Whatever that means. Said they would call us back. They never did. We went back into the store two weeks later, they still had issues said they would call us back. 4 weeks later we have called numerous numbers and nobody calls us back. At one point we thought we made progress as someone said they fixed it and it was going to be delivered 2 days later on Friday. It wasn't.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time out of your day to connect with us about this. I'm sorry to hear about how the second part of this process went. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service and coverage. Have always used this service for all I purchase at Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some up and down luck with electronics. Always feel good having this as a backup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for your devices its a must. A great way to save money on repairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it costs a bit and it may not always cover everything but there is some piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually dont buy these but the price seemed fair enough for coverage and length of time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to know that if some of my electronics don’t work Im cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geeksquad definitely recommend when it’s offered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great! They have installed many products for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have!!!!!!!!! 5 years worry-freeeee!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not needed to use this but for the price for 5 years I could not beat it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since installation was free I was able to afford the geek squad warranty. I am very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year standard Geek Squad Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection adds to the dishwasher - peace of mind for 5 years

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    5yr protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got a chance to use this plan as the range I bought it for is being returned due to defects.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always Peace of mind having extra warrenty coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Required service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very good service. It is recommended for everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and delievered well. took out old one too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model has some pressable buttons and those seem to go first. - warranty was a no brainer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Guy was terrific especially when we, the buyers are low tech folks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best! Always replaces defective product. Their installations run smooth.

    I would recommend this to a friend