Customer Ratings & Reviews

The Geek Squad gentleman were polite, cordial and efficient. They made sure the the installation was very secure and level. They took time to clean it and to demonstrate the buttons to me. I would use these gentleman again with no hesitation!

Highly recommending this service. The squad has been always professional and knowledgeable on troubleshooting and repairs.

The tech was very knowlegable, and we hope he will be able to fix the problem

Had this for 3 yrs now and we never had a single problem with it. I dont usually use the tablet screen but the kids loves playing with it. We play music and use it for Ring. Great stuff.

Tech Representative was very helpful excellent attitude and did great job help g me withmy new appliance

Great service by Alex! Couldn't have been more helpful.

Appliances always seem to breakdown after some extended time of use. I bought this to ensure that my dishwasher had a repair option just in case it broke after the manufacturer warranty. I recommend geek squad for all new appliances.

I feel very confident with the 5-year protection plan that my product is solid for at least the five years with no out of pocket costs to me. This assures me Best Buy stands behind their products to the consumer. Thank you

Even though this microwave came with a 2 year warranty it was worth adding additional warranties to the way all products are built these days.

A must have for anything over $200 value. They are always professional, we have used the service many times.

Wouldn't be without this warranty. Saved me money in the long run, would have had to buy or repair 2 yr old microwave panel and would have been very expensive. Was installed quickly. once issue was settled that item was too expensive to repair.

Great protection to have on expensive products. Peace of mind on protection

Even though this microwave came with a two year warranty, It was worth adding an extended warranty due to the way all these products arebuild

The installation of the equipment was very fast and the technicians were very knowledgeable.

Hoping that I don't have to use the service for our fridge but if we do hoping we have great service with the Geek Squad.

This is a pretty good refrigerator. The water leaks a little bit out of the freezer daily there’s no work around for what you have to put it on underneath the drip and the refrigerator is a bit small.

Love all extra compartments. Just have a problem w/ the closing of left hand door. Have to close it first other it will not close properly or all the way

Please and again please don’t buy Samsung dishwasher it’s been only 3 months since I purchased and called the tech support 2 times already it doesn't clean at all and smells so badly inside the dishwasher I promise you I never ever put dirty dishes I rins and clean them before I put in the dishwasher and comes out wet not dried water spouts all over I use the best dishwasher cleaner

Had to use the service once so far and it was easy.

Haven’t had to use the warranty service yet, but I would think that Best Buy provides quality service.